'Tis the Season Of Regulatory Concerns

November 17, 2008
Mary Dunn   The economy will affect CUs, but the extent is unknown .   How some credit unions in certain parts of the country, as well as the National Credit Union Administration (NCUA), can brace themselves against the economic storm is an important issue for the credit union system. ... READ MORE

Beyond Order-Taking

November 17, 2008
Does your credit union want a successful call center that actively meets members’ needs?   It’s the simple things that make it work, say presenters at the 11th annual CUNA Operations, Sales & Service Council Conference in Williamsburg, Va.   Among their suggestions: Educate staff on how to approach each... READ MORE

Compliance Challenge: Party Planning

October 01, 2008
Compliance Challenge: Party Planning October 1, 2008 By Kathy Thompson Washington, D.C., is supposed to be a sleepy town in August, with all the politicians and their staff leaving—especially this year with all the partying in Denver and Minneapolis-St. Paul. But there's no partying for those of us in the... READ MORE

Compliance Q&A: FACT Act

October 01, 2008
Q Our credit union provides information to CUNA Mutual Group for use in marketing products and services to our members. Does this relationship trigger compliance with the Fair and Accurate Credit Transactions (FACT) Act's affiliate marketing rule? READ MORE

Compliance Q&A: Electronic Disclosures

September 01, 2008
Compliance Q&A: Electronic Disclosures September 1, 2008 By Valerie Moss Q The Federal Reserve Board clarified the requirements for providing electronic consumer disclosures last fall. When is the mandatory compliance date for these changes, and how will they affect the way credit unions deliver electronic disclosures? A Last fall, the... READ MORE

Compliance Challenge: Regulatory Blockbusters

August 01, 2008
Compliance Challenge: Regulatory Blockbusters August 1, 2008 Over the July 4 weekend I saw both "Up the Yangtze" (a documentary) and "Ironman" (a genre I call "movies with big explosion budgets"). As I looked at everything I wanted to review with you this month, I thought "how would this play... READ MORE

Compliance Q&A: Security & Shredding

August 01, 2008
Compliance Q&A: Security & Shredding August 1, 2008 By Valerie Moss   Q Must a federally insured credit union notify the National Credit Union Administration (NCUA) every time it identifies a possible security breach?   A No. NCUA's Part 748 (security program) and accompanying guidance (Appendix B) require credit unions... READ MORE

Compliance Challenge: Cancel Those Vacation Plans

July 01, 2008
Compliance Challenge: Cancel Those Vacation Plans July 1, 2008 By Kathy Thompson Forget summer vacation. There are just too many comment letters due in the next couple of months. We need your input—even if it's on the back of a postcard with a picture of the beach or written with... READ MORE

Compliance Q&A: Flood Determinations

July 01, 2008
Compliance Q&A: Flood Determinations July 1, 2008 Q What should you do if a member challenges a flood determination that concludes a security property is in a special flood hazard area (SFHA)? A The credit union can review the flood determination, or request that the certification company double-check the results.... READ MORE

Compliance Q&A

June 01, 2008
Compliance Q&A June 1, 2008 By Valerie Moss Q Is a credit union required to pay a check written on a member's account if that check is presented more than six months later? A No--except for certified checks, according to Article 4, Section 404 of the Uniform Commercial Code. Although... READ MORE

The Works Blog The Works Blog is produced by PolicyWorks LLC, Des Moines, Iowa.

TILA-RESPA Disclosure Implementation

Have you begun to look over the new requirements for the TILA-RESPA integrated disclosure rule? If not, don’t worry to much, yet. This rule was finalized and released in November 2013. This rule becomes effective on August 1, 2015. While there is some time before the effective date, I would not recommend waiting until next […]

Navigating the Muddy Waters of Flood Insurance Reform

One of the things PolicyWorks continues to assist our credit union clients with is wading through the deep waters of mortgage regulation. As CFPB Director Richard Cordray has acknowledged, many of the business practices implemented by the January 2014 mortgage rules have long been standards credit unions have adhered to. However, a tidal wave of […]

How to Write an Effective #CommentLetter

One of my favorite things about being a part of the credit union movement is the cooperative spirit; how everyone has a voice and a chance to be heard.  A great example of this is the comment letter – whenever an agency (such as NCUA, NACHA, CFPB, etc.) issues a proposed rule, they open the […]
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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