Compliance

Compliance Q&A: Online Credit Card Apps

August 02, 2010
Can a credit union take online and telephone credit card applications from applicants under age 21? READ MORE

Compliance Matters

August 01, 2010

Garnishments and federal benefits, and UIGEA exam guidelines, and more.

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Update on Identity Theft 'Red Flags'

July 19, 2010
Last year, identity theft was the Federal Trade Commission's (FTC) No. 1 consumer complaint category. READ MORE

Crises Create Compliance Burdens, and 'This One's a Doozy'

July 14, 2010
Sixty-one new regulatory pronouncements were made in 2009 and more are expected in 2010. How can CUs deal with this growing burden? READ MORE

Members Embrace Teen Card

July 08, 2010
A debit card geared to teenagers has generated strong interest among youth seeking financial independence and parents not yet ready to cede all financial controls. Meriwest Credit Union’s new Flow Account allows teenagers to carry a personal Visa Debit Card rather than cash. READ MORE

Compliance Q&A: FCRA and Prescreened Credit Offers

July 07, 2010

Q: Is a credit union allowed to use previously obtained credit report information to make prescreened credit offers?

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Compliance Q&A: Good Faith Estimates

July 02, 2010
If a mortgage transaction involves residential property that is new construction, and the mortgage may not close for months, will this impact when you provide the good faith estimate to the borrower? READ MORE

Compliance Matters

July 01, 2010
At press time, the National Credit Union Administration (NCUA) and all of the federal banking agencies (except the Office of Thrift Supervision) had approved the Secure and Fair Enforcement for Mortgage Licensing Act (SAFE Act) regulations. READ MORE

NCUA Issues Four Prohibition Orders

June 08, 2010

Jason Rene Kisor, a former employee of Pen Air Federal Credit Union, Pensacola, Fla., was convicted of theft, embezzlement, ...

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The Works Blog The Works Blog is produced by PolicyWorks LLC, Des Moines, Iowa.

#CFPB is Watching for Deceptive #Marketing

Financial institutions were recently reminded of the importance of ensuring marketing materials, products, and services are not unfair, deceptive, or abusive. This month the CFPB ordered Bank of America to pay $727 Million in consumer relief for illegal credit card practices. Bank of America was found to have misled consumers about the cost of the […]

TILA-RESPA Disclosure Implementation

Have you begun to look over the new requirements for the TILA-RESPA integrated disclosure rule? If not, don’t worry to much, yet. This rule was finalized and released in November 2013. This rule becomes effective on August 1, 2015. While there is some time before the effective date, I would not recommend waiting until next […]

Navigating the Muddy Waters of Flood Insurance Reform

One of the things PolicyWorks continues to assist our credit union clients with is wading through the deep waters of mortgage regulation. As CFPB Director Richard Cordray has acknowledged, many of the business practices implemented by the January 2014 mortgage rules have long been standards credit unions have adhered to. However, a tidal wave of […]
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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