Compliance

Debit Card Interchange FAQs

November 14, 2011
The Federal Reserve released a compliance guide that includes FAQs about the Electronic Fund Transfer Act. READ MORE

To File or Not to File?

November 14, 2011
Don't file Suspicious Activity Reports without questioning the decision-making process leading to them. READ MORE

Get Ready for a Compliance Deluge

November 09, 2011
The pace, complexity, and timing of today's regulatory changes are unprecedented, requiring CUs to rethink how they do business. READ MORE

Stand Up for Your Point of View With Regulators

October 27, 2011
Stand up for your point of view when you face disagreements with your examiners and regulators. READ MORE

Donovan: Threat to CU Tax Status Is Low—But Not Zero

October 27, 2011
For many reasons, Donovan says it's unlikely Congress will put CUs' tax status on the table. READ MORE

What Is Adverse Action?

October 15, 2011
The Dodd-Frank Act amended FCRA to require CUs to disclose that a credit score was used in taking any adverse employment action. READ MORE

Examiners To Disclose CAMEL Ratings

October 01, 2011
NCUA has instructed examiners to begin sharing CAMEL ratings with federally-insured, state-chartered credit unions during all on-site insurance reviews and supervision contacts. READ MORE

When ‘Free’ Means Free

September 26, 2011
Since the Federal Reserve issued its final rules on interchange fees, some financial institutions have eliminated free checking to recoup lost income. READ MORE

Interchange Fees and Routing

September 25, 2011
The Dodd-Frank Act amended the Electronic Fund Transfer Act by adding Section 920 regarding interchange transaction fees and rules for debit card transactions. READ MORE

The 14-Day Question

September 24, 2011
Some CUs are confused about the 14-day timing requirement for periodic statements. READ MORE

The Works Blog The Works Blog is produced by PolicyWorks LLC, Des Moines, Iowa.

#CFPB is Watching for Deceptive #Marketing

Financial institutions were recently reminded of the importance of ensuring marketing materials, products, and services are not unfair, deceptive, or abusive. This month the CFPB ordered Bank of America to pay $727 Million in consumer relief for illegal credit card practices. Bank of America was found to have misled consumers about the cost of the […]

TILA-RESPA Disclosure Implementation

Have you begun to look over the new requirements for the TILA-RESPA integrated disclosure rule? If not, don’t worry to much, yet. This rule was finalized and released in November 2013. This rule becomes effective on August 1, 2015. While there is some time before the effective date, I would not recommend waiting until next […]

Navigating the Muddy Waters of Flood Insurance Reform

One of the things PolicyWorks continues to assist our credit union clients with is wading through the deep waters of mortgage regulation. As CFPB Director Richard Cordray has acknowledged, many of the business practices implemented by the January 2014 mortgage rules have long been standards credit unions have adhered to. However, a tidal wave of […]
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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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