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QR Codes Track Ad Effectiveness
August 22, 2011
The barcode-like graphics allow those viewing an advertisement to get more information about a product or service using their smart phone.
Turn Nonmembers Into Members
August 10, 2011
As banks rebound, did CUs miss the perfect opportunity to grow marketshare?
CU Members Today and Tomorrow
August 08, 2011
"If we're not growing, we're rotting," CUNA researcher says.
Is CU PFI Growth Sustainable?
August 01, 2011
More members consider CUs to be their primary financial institutions. But is this rise just a temporary flight to safety?
Are Your Members Merely Satisfied or Truly Loyal?
July 18, 2011
Satisfaction and loyalty are distinct concepts, notes CUNA’s 2011-2012 Survey of Potential Members.
Branch Design Traditions to Abandon
July 14, 2011
Consider members’ path through the branch, including 'sight lines' and 'dwell zones.'
CUs Serve Only One Master
July 01, 2011
What's the single most enduring factor giving credit unions a competitive edge?
See the Sights from ACUC
June 22, 2011
Tuesday's highlights from the America's CU Conference.
Remarry Your Members
June 22, 2011
The customer-service bar has been set so low, it’s become relatively easy to excel at it.
‘Satisfaction is Worthless, Loyalty is Priceless’
June 21, 2011
Ensure future growth by practicing operational efficiency, product distinction, and member intimacy.
Credit Union Magazine
December 2013 digital edition
League Presidents Pass the Torch
CUs Can Expect Economic Tailwinds
A Look Back With Jeff Post
Unbankable: The Noble Birth of Credit Unions
Survey: Young Credit Card Users are Better Credit Risks
We are looking for a strategic planning facilitator option. Does anyone have a firm or firms that they are willing to recommend?
Good list of five, with room for a 6th, i.e., avoid cheerleaders as directors. When it comes time for a constructive critical thoughts to be raised by senior governance directors, cheerleaders add no value other than making themselves feel valuable because of 'feel good' fairy dust they want to sprinkle over everything said and everything done. That's not Governance, that's Cheerleading, and it requires a change of uniform and a change of title.
Great advice Barry! -Mary Ann Schlung Colorado Credit Union
I had the pleasure to attend this year conference. Josh was dynamic speaker. Love the "why" message.
Amen, Amen, Your financial well being has a lot to do with the time of your birth. I used to envie those guys at Employers Insurance who came home from WWII and stepped right into a growing economy full of opportunities. Never gave much thought tot he fact that their "opportunities" occurred because they had survived the Depression and hadn't been among those killed in action in the Great War. They wer, frankly, in short supply.
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