Three-Part Harmony

November 17, 2008
I often look to my daughter's life as a way to better understand the world around me. At age 15 and as a high-school freshman, she's very musically inclined. (She gets it from her mother.) Yet... READ MORE

Lessons Learned From Microfinance

August 01, 2008
Lessons Learned From Microfinance August 1, 2008 By Beth Stetenfeld Did you know: Forty percent to 60% of the world's population is unbanked; Twenty eight million people in the U.S. have no financial account relationship; and About 45 million people—19% of U.S. households—have account relationships but continue to use various... READ MORE

Streamline Card Processing to Reduce Fraud

August 01, 2008
Streamline Card Processing to Reduce Fraud August 1, 2008 By Dusty Bowers Just as one-stop shopping appeals to time-strapped consumers, using the same processor for debit personal identification number (PIN) and signature and credit card transactions can improve security, operational efficiency, and member service. Credit unions studying how best to... READ MORE

Spotlight: Melanie Stillwell

August 01, 2008
Spotlight: Melanie Stillwell August 1, 2008 Who: Melanie Stillwell What: President/CEO Where: Western Cooperative CU , Williston, N.D.   Why our business lending program is successful Our business lending portfolio consists primarily of agricultural loans. The credit union was chartered 70 years ago as an agricultural credit union and is... READ MORE

Community Partners

August 01, 2008
Community Partners August 1, 2008 By Darla Dernovsek A high-school dropout gets a job mopping floors in the meat department of the local grocery store. He works hard, gets promoted to meat and deli manager, and the owner offers to sell him the store when she retires. Fast-forward 22 years.... READ MORE

Adaptable Fraud Prevention: A Global Solution

August 01, 2008
Adaptable Fraud Prevention: A Global Solution August 1, 2008 By Karen Postma It's no surprise that given the increased use of payment cards by consumers from Boston to Bangkok and places in between, card fraud is on the rise. Losses total in the hundreds of millions of dollars for debit... READ MORE

College Credit

July 01, 2008
College Credit July 1, 2008 By Lucy Harr "Opportunity is missed by most people because it's dressed in overalls and looks like work," Thomas Edison observed. But Washington, D.C.-based Georgetown University Alumni and Student Federal Credit Union faced opportunity in 2004—and didn't turn away. For about 20 years, the $10.4... READ MORE

Loan Quality: 10 Questions to Consider

June 01, 2008
Loan Quality: 10 Questions to Consider June 1, 2008 By Richard Sandenaw As credit unions emphasize loan growth, it's important not to sacrifice portfolio quality. Directors and staff should ensure lending policies and procedures provide: Adequate internal controls so employees follow underwriting guidelines as they work to increase loan volume;... READ MORE

Workout Strategies That Work

June 01, 2008
Workout Strategies That Work June 1, 2008 By Sharyn Alden Members behind on loan payments and facing mounting credit card debt have lives filled with stress, missed opportunities, and victimization. Credit unions are coming to the rescue with financial education and integrated financial options to help debt-burdened members improve their... READ MORE

CUs Seek LTR With Students

May 01, 2008
CUs Seek LTR With Students May 1, 2008 By Cathy Fleming Should credit unions offer private student loans—those made outside the federal student loan system? Some lenders say the loans are a necessity for students given shortcomings in federal student loan programs and an attractive addition to a credit union's... READ MORE


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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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