Lending

Loan Loss Strategies

April 26, 2010
CUs expect charge-offs and delinquencies to stay elevated through 2010. Earlier this year, the Credit Union National Association’s economists predicted slow organic loan growth for credit unions in 2010, and much higher than normal loan delinquencies and losses. Geography and local business activity can affect these trends. But... READ MORE

Fed Releases New Gift Card Rules

April 19, 2010
New Federal Reserve rules provide new protections when consumers purchase or use gift cards. Following are some key changes that apply to gift cards sold on or after August 22, 2010. Covered by the new rules are: Store gift cards , which can be used only at a particular store... READ MORE

Repo remarketing: Use multiple channels

April 18, 2010
When liquidating repossessed vehicles, most credit unions want fast turnaround times and the highest sale price possible, according to respondents to CUNA's 2009 Vehicle Repossession Liquidation Survey. The need to deal with nonperforming loans—and to dispose of collateral—has expanded during the current recession. On the credit union balance sheet, the... READ MORE

Auto Lending Continues to Stabilize

April 16, 2010
The auto finance market showed signs of stabilization for the second-consecutive quarter, according to a “Market Insight Snapshot” by Experian , Costa Mesa, Calif. The total dollar volume of at-risk auto loans (outstanding balances on loans that are 30 and 60 days delinquent) dropped 10.1%, and 30- and 60-day loan... READ MORE

Expect 'Long, Slow Road' Before Peak Home Prices Return

April 08, 2010
Real estate markets that experienced the greatest price bubble—particularly California, Florida, Arizona, and Nevada—won’t see home prices return to peak levels until 2025 or later. READ MORE

Compliance Q&A: Ability to Pay

April 06, 2010
By Valerie Moss Q Prior to opening a new credit card account , we understand that our credit union now has to consider a member's "ability to pay" as if the line of credit was fully advanced. Say that under the terms of our credit card agreement, the member has... READ MORE

Slay the Credit Card Giants

March 30, 2010
Size will become a more pronounced advantage for credit card issuers as large issuers retain the competitive advantages of high-visibility branding, sophisticated automated underwriting, and efficient back-office operations. But a two-pronged strategy will allow credit unions to compete with large issuers, according to the Filene Research Institute’s “The Credit CARD... READ MORE

Coming Soon: CARD Act Fee, Rate Terms

March 30, 2010
The Federal Reserve Board has proposed regulations to implement two provisions of the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act. The comment period concludes April 14. The Fed should finalize these regs early this summer, with an effective date of Aug. 22, 2010, required by law. The first provision... READ MORE

The Face of the Newly Credit Impaired

March 30, 2010
Serving the newly credit impaired means having to discover each member’s story. READ MORE

Credit card success strategies

March 23, 2010
Too often, credit unions fall into a “me, too” strategy for their credit card offerings instead of developing strategic plans for them. Many credit unions believe they must compete head-to-head with national issuers, offering 0% introductory pricing and other measures. But they fail to emphasize their true difference: the fact... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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