Lending

Betting On a Better Year

January 18, 2011
Here's James Collins's personal forecast of what will happen in lending, by product type, in the coming months. READ MORE

Extend Your Lending Reach

January 14, 2011
Erie Federal’s multi-faceted loan outreach efforts resulted in a 22.7% increase in loan volume during 2009. READ MORE

Want More Business? Just Ask

January 10, 2011
Teaching employees how to ask members for business helped Oregon Community CU achieve nearly 9% loan growth during the first five months of 2010. READ MORE

UW CU Exec Named to Fed Council

January 10, 2011

Mike Long, executive vice president/chief credit officer for UW Credit Union, Madison, Wis., was named to the Federal Reserve Board’s Consumer Advisory Council.

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Ten Credit Card Predictions for 2011

January 04, 2011
In 2011, credit card issuers will find new ways to manage risks, add new accounts, and increase revenue while cardholders continue to pay down their balances. READ MORE

The Pros and Cons of Participation Loans

December 24, 2010
Tread cautiously into the potentially rewarding realm of loan participations. READ MORE

Performance of Modified Loans Improves

December 21, 2010

Loans modified during the last three quarters are performing substantially better three months after modification, compared to loans modified in earlier periods.

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CU Develops Workplace-Based Payday Loan Alternative

December 20, 2010
NorthCountry FCU finds that reaching members of modest means requires moving beyond traditional lending methods. READ MORE

CUNA Continues MBL Fight

December 02, 2010
CUs must continue to push senators to support MBL legislation, says CUNA President/CEO Bill Cheney. READ MORE

Grow Your CU with Mortgage Servicing

December 01, 2010
Don't discard member relationships by outsourcing your CU's mortgage servicing. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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