Lending

Affinity Plus Makes a Statement with its Statements

December 01, 2010
The $1.28 billion asset CU solved its statement issues with an in-house solution that reduced costs by $750,000 the first year. READ MORE

Demand for Loan Modifications Continues

November 24, 2010
Although the economy and housing markets show signs of improvement, many CUs face a slew of requests from members to modify loans and consumer debt, particularly mortgages. READ MORE

NCUA Initiates Pilot Loss Share Program

November 18, 2010

The NCUA Board authorized the creation of a Loss Share Pilot Program as a potential option for resolving large, complex problem credit unions at the lowest cost to the National Credit Union Share Insurance Fund.

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Five Plead Guilty to $5 Million Mortgage Fraud

November 16, 2010
Fraudsters built homes that were appraised for significantly more money than they were worth, sold to straw buyers, and eventually placed in foreclosure. READ MORE

Want to Boost Loans? Increase Member Loyalty

November 16, 2010
Member surveys help CUs measure member loyalty and develop strategies to build stronger member ties. READ MORE

Is There a (Juris) Doctor in the House?

November 15, 2010
Millions of mortgages have been shipped around the global financial system—sold and resold—without the documents that traditionally prove who legally owns the loans and the properties. READ MORE

CUNA Mutual Recognizes Excellence in Lending Award Winners

November 03, 2010
Three credit unions were recognized for their lending prowess Monday with Excellence in Lending Awards during the CUNA Lending Council's 16th annual conference. READ MORE

NCUA Releases Indirect Lending Webinar Agenda

November 01, 2010
The National Credit Union Administration has released the agenda for its free indirect lending webinar, to be held Tuesday, Nov. 9, from 2 to 3:30 p.m. Eastern Standard Time. READ MORE

Today’s ‘Deborrowing’ Consumers

November 01, 2010
The extent of consumers' deleveraging has surprised economists. READ MORE

Focus on Member Retention

November 01, 2010
CUs have a unique opportunity to grow wallet share, deepen member relationships, and drive growth in demand deposit accounts by keeping current members satisfied and loyal. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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