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Mobile Lending Sparks Youth Movement
January 17, 2012
CUs that want to attract younger members must pay attention to the technology those members prefer. Increasingly, that’s the mobile channel.
Court OKs Up-Front Card Fees
January 13, 2012
The original rule regarding the limitation of fees during the first year after an account is opened remains in place and credit unions should continue to comply with it.
Most Business Owners Optimistic About 2012
January 12, 2012
Only 20% of survey respondents were pessimistic about 2012 and their 2011 business results.
Shell-Shocked Housing Market May Yield CU Opportunities
January 12, 2012
CUs have burnished their credentials among consumers while the reputation of brokers and bankers has languished.
CUs Navigate the Mortgage Reg Maze
January 04, 2012
CUs face a jumble of new mortgage regulations in 2012.
January 01, 2012
In an environment where consumers are reluctant to borrow, innovative lending strategies have become essential for growth.
Approach Realtors the Right Way
December 29, 2011
Have you tried to approach real estate agents to drum up mortgage business—only to be shut out?
CFPB Takes on Perennial Challenge as First Big Test
December 21, 2011
It would be a rare win-win if the new bureau could streamline the mortgage process for lenders in a way borrowers could understand.
Lenders Put the Brakes on Auto Loan Delinquencies
December 15, 2011
Auto loans have performed well since the start of 2010, and originations have increased significantly since second-quarter 2009.
Delinquency Outlook Favorable in 2012
December 08, 2011
Credit card delinquencies should remain stable in 2012, according to TransUnion.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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