Lending

Hill Visits Focus on H.R. 1418

March 22, 2012
CU leaders thanked co-sponsors of the bill for their support. READ MORE

It’s Time for Congress to Act

March 19, 2012
The GAC's date change is perfectly timed to encourage congressional action. READ MORE

CU Hits a Mortgage Home Run

March 01, 2012
Roughly 90% of those who refinanced through the program were new members with an average loan-to-value of 45% and credit scores in the high 700s. READ MORE

Collections: Use What You Learn

February 20, 2012
Information gleaned during collection efforts can help CUs develop the right repayment plan. READ MORE

 Beyond the Score

February 20, 2012
Hopefully it’s OK to say that the worst of the recession is behind us. At least, that’s what all the data and experts keep telling us. READ MORE

Mortgage Delinquencies Edge Up During Fourth Quarter

February 15, 2012
While mortgage delinquencies have dropped more than 6% since fourth quarter 2010, it will take a long time for them to return to normal. READ MORE

Consistency is Crucial in Member Interactions

February 14, 2012
CU’s success is rooted in efforts to gain market share, build member awareness, and implement branding consistency. READ MORE

Taking Care of Business Cards

February 07, 2012
CUs have a history with consumer credit cards, and many are expanding into business credit card services with a minimum of pain and fuss. READ MORE

CU Boosts Business Lending as Banks Retreat

February 06, 2012
CU targets young enterprises and established ventures with new owners. READ MORE

New Realities Shape Today’s Appraisals

February 02, 2012
Wholesale and correspondent CU mortgage lenders must scramble to comply with the latest regulation standardizing appraisals. READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive