Lending

Auto Loan Delinquencies Hit All-Time Low

May 24, 2012
Improvement attributed to growing demand for both new and used vehicles, and higher used vehicle values. READ MORE

CFPB Will Keep CUs Busy

May 21, 2012
Agency puts priority on consolidated mortgage disclosures. READ MORE

MBL: If Banks Win, CUs Lose

May 21, 2012
CUs need to chart their own future—and not let the banking community do it for us. READ MORE

CUs Getting Back in the Card Game

May 14, 2012
Seeking increased control and revenue, many CUs are bringing their card programs back in-house. READ MORE

Walmart: How Deep Into Financial Services Will It Go?

May 01, 2012
Some industry observers say the arrival of the U.S. Bank of Walmart is less a matter of “if” than “when." READ MORE

Cheney: Act Now on MBL Bill

April 16, 2012
Congress is on recess this week and next, providing a great opportunity to encourage senators to support this legislation. READ MORE

How to Get Started in Lifestyle Lending

April 13, 2012
Lifestyle loans support local retailers, medical providers, and businesses by providing financing to their patients and customers. READ MORE

Outbound Lending Brings Members Onboard

April 02, 2012
Campaign fuels the acquisition of 5,000 new members. READ MORE

Selling Mortgages Might Be Easier Than You Think

April 01, 2012
Many members still recognize the benefits of home ownership and the fact that home prices are at historic lows. READ MORE

Exam Time? Announce Your Presence with Authority

March 30, 2012
Develop a good working relationship with your examiner—but make it clear you have a well-thought-out business plan. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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