Lending

SELCO CU Launches Lending Outlet

September 01, 2006
SELCO CU Launches Lending Outlet September 1, 2006 SELCO Community Credit Union, Eugene, Ore., has launched its newest venture, The Lending Outlet, in a former bank building. The Lending Outlet fills a growing need for fast, hassle-free financing among younger and less experienced borrowers, says Ava Milosevich, CEO of the... READ MORE

Lifestyle Lending: Credit Unions Finance Members' Dreams

August 01, 2006
Lifestyle Lending: Credit Unions Finance Members' Dreams August 1, 2006 Some credit unions are moving beyond bread-and-butter auto loans and mortgages to finance body- and life-altering procedures and events, including weight-loss procedures, adoption costs, and cosmetic surgeries. Financing these events is one way to serve baby boomers approaching retirement, according... READ MORE

Keep Your Card Portfolio For The Right Reasons

August 01, 2006
Keep Your Card Portfolio For The Right Reasons August 1, 2006 By Robert R. Hackney III The trend continues: Credit unions are selling their credit card portfolios, often to the big banks that threaten their very existence. But a card program helps anchor member relationships and is a high-yield product... READ MORE

How Do You Market Lifestyle Loans?

August 01, 2006
How Do You Market Lifestyle Loans? August 1, 2006 Market The Opportunity, Not The Loan In my mind, you don't market the loan, you market the opportunity the member might have. Nobody wants a car loan--they want the car. They don't want the mortgage--they want the home. You can extend... READ MORE

Snapshot: Auto lending

August 01, 2006
Snapshot: Auto lending August 1, 2006 Percentage of members with a new auto loan Hawaii Schools FCU, Honolulu: 57.60% Worcester (Mass.) Fire Dept. CUL 47.93% Arkansas Farm Bureau FCU, Little Rock: 44.81% Fort Smith (Ark.) Municipal EFCU: 44.60% Alabama-West Florida Methodist FCU, Georgiana: 40.98% Korean Catholic FCU, Olney, Md.: 40.08%... READ MORE

Credit Unions' Top Auto Lending Challenges

July 01, 2006
Credit Unions' Top Auto Lending Challenges July 1, 2006 Credit Union Magazine recently discussed credit unions' top auto lending challenges with Tony Boutelle, CEO of CU Direct Corp., Rancho Cucamonga, Calif., credit union service organization. What auto lending challenges do CUs face this year? The industry is changing as the... READ MORE

CO-OP To Introduce Debit Rewards Program

July 01, 2006
CO-OP To Introduce Debit Rewards Program July 1, 2006 CO-OP Financial Services (formerly CO-OP Network), Ontario, Calif., and RewardsNOW, a Dover, N.H., provider of financial services loyalty marketing programs, have partnered to launch a debit rewards product. Branded as 'CO-OP Member Rewards,' the new debit offering will be available to... READ MORE

Plastic Card Risks And Recommendations

June 01, 2006
Plastic Card Risks And Recommendations June 1, 2006 Two common online fraud methods, according to Chris Ryan, director of credit union protection for CUNA Mutual Group, Madison, Wis., are: Phishing. Criminals send phishing e-mails appearing to be from businesses, alertingconsumers to alleged account problems and requesting financial information verification.Phishing attempts... READ MORE

Relationships vs. Return: Credit Card Program Strategies

June 01, 2006
Relationships vs. Return: Credit Card Program Strategies June 1, 2006 By Ben Wade One of the biggest challenges facing credit unions today is how to price services to ensure a proper return while meeting members' needs. Many credit unions have insufficient staff and limited access to competitive information that would... READ MORE

Relationships vs. Return: Credit Card Program Strategies

June 01, 2006
Relationships vs. Return: Credit Card Program Strategies June 1, 2006 By Ben Wade Implement risk-based pricing Leverage your reputation Modernize your credit card program Retain members One of the biggest challenges facing credit unions today is how to price services to ensure a proper return while meeting members' needs. Many... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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