CU Mortgage Leader Shares Strategies

July 01, 2007
CU Mortgage Leader Shares Strategies July 1, 2007 Readers of The Oakland Press named $604 million asset T&C Federal Credit Union , Bloomfield Hills, Mich., the "Best Mortgage Lender" in Oakland County. T&C Federal's Jerry McIlrath, vice president, and Jennifer Nepjuk, mortgage manager, detail their successful mortgage strategies. What's your... READ MORE

The Five P's of Business Lending

June 01, 2007
The Five P's of Business Lending June 1, 2007 By Arnold Altman Entrepreneurs, at some point in the lives of their businesses, may have trouble paying bills. Or they realize a lack of capital limits their ability to grow. They believe a loan will resolve these issues. More often than... READ MORE

Convert Your Indirect Members: 10 Lessons

June 01, 2007
Convert Your Indirect Members: 10 Lessons June 1, 2007 By Jim Jerving Converting the indirect member into an active member is considered by many lenders a fool errand doomed to failure. Although few financial institutions have succeeded in this mission, some are achieving a measure of achievement. According to "Converting... READ MORE

Indirect Lending: Issues to Address

May 01, 2007
Indirect Lending: Issues to Address May 1, 2007 By Neil Bartlett Done right, indirect lending can boost loan volume, add members, and provide convenient, point-of-sale service. Done wrong, it can raise delinquencies and sour the member experience. Consider these issues before launching an indirect lending program: Dealer relationships Credit unions'... READ MORE

Be a Greater Lessor: Advice From CUs' Best

May 01, 2007
Be a Greater Lessor: Advice From CUs' Best May 1, 2007 By Cathy Fleming Auto leasing remains a dark art to many credit union executives--a risky service that's particularly sensitive to economic cycles and often requires close alliances with those who push the product being financed. Nevertheless, some credit unions... READ MORE

ID Theft Protection and Resolution

April 01, 2007
ID Theft Protection and Resolution April 1, 2007 One solution is to assign a specially trained coordinator to each ID theft victim to help resolve the problem. Worldwide Assistance's ID Theft Resolution service takes this approach, freeing victims to focus on normal daily life instead of on anxiety and ID... READ MORE

Bankruptcy Recovery

April 01, 2007
Bankruptcy Recovery April 1, 2007 By Judy Dahl The healing has begun. U.S. bankruptcy filings have dropped substantially since the Bankruptcy Abuse Prevention and Consumer Protection Act of 2005 went into effect Oct. 17, 2005. It's too early to predict the law's long-term effects on credit unions, but educating members... READ MORE

Audio: Dueling Economists Debate Length of Housing Recession

March 01, 2007
Audio: Dueling Economists Debate Length of Housing Recession March 1, 2007 Will the nation's housing recession be mild or severe? Listen to what Credit Union National Association economists Steve Rick and Mike Schenk have to say on the topic. Steve Rick: Why the housing recession will be severe Housing starts... READ MORE

A Look Ahead: The 2007 Lendscape

March 01, 2007
A Look Ahead: The 2007 Lendscape March 1, 2007 By Frank Gazeley If the merger and acquisition activity, conversions, and "best-of-breed" solutions that benchmarked 2006 taught the credit union movement anything, it would be that collaboration is an integral key to success. Credit unions need to deepen relationships with their... READ MORE

Payday Lending Alternatives

March 01, 2007
Payday Lending Alternatives March 1, 2007 By Darla Dernovsek Credit unions considering payday lending alternatives may cast themselves as white knights, riding to the rescue of borrowers entwined in endless rollover debt. Upon launching these services, they quickly learn saving members requires confronting a thorny situation. The first "thorn" is... READ MORE


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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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