Lending

Taking Care of Business Members

July 20, 2009
Flexibility, communication, and a full suite of services deepen relationships with business members. Judy Dahl The more attentive you are to business members, the more likely they’ll be to stay with you and the more products and services they’ll use. You’ll also better understand their businesses. Both $600 million asset... READ MORE

A Four-Legged Approach to Growth

July 20, 2009
Build branches and products to compete during changing economic conditions. Jennifer Lehn Anniversaries are times of reflection. I recently celebrated my 20th anniversary with Numerica Credit Union, and I’ve reflected on how strategic decisions during my tenure have, for the most part, put us (and most credit unions) in a... READ MORE

Regulatory Onslaught Just Won't Let Up

July 20, 2009
Relentless torrent of new regulations creates concern and confusion. Bill Klewin The surge in regulatory compliance issues continues, especially in the lending area. Given what the nation is going through, triggered by shoddy lending practices, the greater regulatory regimen is appropriate. Regulators and legislators in Washington, D.C., however, are tripping... READ MORE

Business Lending Cap Becomes Barrier to Growth

July 20, 2009
ALM, business cycles, and the 12.25% cap affect business loan programs. Jim Jerving The recession’s effects on the banking system are well-chronicled—a stranglehold on the credit supply and dangerously low capital levels for some of the nation’s largest banks. The trickle-down effect has frozen credit at smaller, local banks that... READ MORE

Absolutely Business

July 20, 2009
Small-business owner Ryan Conklin conducts a service check-up for a Minot, N.D., customer. Conklin worked with Town & Country CU in Minot to obtain a business start-up loan for his new company, Absolute Comfort Inc., which serves commercial and residential customers’ heating and air conditioning needs. The Great Recession has... READ MORE

Business Lending Boosts Member Relationships

July 20, 2009
By Judy Dahl Mark Joyce : Remain open to all ideas and think creatively. Fostering close relationships with business members encourages them to do more business with the credit union—on the consumer side, too. “A few years ago, one of our larger [business] credit relationships was running into financial difficulty,”... READ MORE

Join the Credit Card Fraud Fight

July 20, 2009
By Donna Huppler The fight against credit and debit card fraud has become like a high-speed, high-stakes game of chess for credit union card processors. Each move by the criminals must be countered by the good guys. It becomes a constant battle to protect cardholding members’ accounts and assets while... READ MORE

Spotlight: Randy Smith

July 20, 2009
Who : Randy M. Smith What : CEO, Randolph-Brooks FCU Where : Live Oak, Texas What’s your CU’s member business lending outlook? Our outlook is good. While our loan growth was 17% for the last six months of 2008, it still grew 9% for the first five months of 2009.... READ MORE

When Members Commit Mortgage Fraud

July 20, 2009
By John Wallace When it comes to mortgage lending, even the most vigilant credit unions can be duped by their members. Whether the loan is a first or second mortgage or a home equity line of credit, today’s technologies make it easier than ever for members to create or alter... READ MORE

Hold the Paper

June 17, 2009
Removing paper from the lending process improves efficiency, cuts costs. Patrick Totty With its efficiency, cost savings, convenience, and eco-friendliness, paperless lending is poised to catch on with credit unions, vendors say. “Paperless will emerge in a fast way once credit unions embrace e-signatures,” says Philip Elwyn, vice president of... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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