Lending

Special Report: U.S. Economic Outlook

November 20, 2009
CUNA Senior Economist Steve Rick The unthinkable has become routine, Credit Union National Association Senior Economist Steve Rick maintains during a Credit Union Magazine Webinar . Such events have a major impact on the economy and credit unions, he says, namely: The events of Sept. 11; The financial meltdown on... READ MORE

Member Auto Sales Reports Record Performance

November 20, 2009
Member Auto Sales  has logged record sales since June, selling more than 150 vehicles in June, July, and August—due largely to the benefits the company offers consumers in the pre-owned market. Member Auto Sales is a Houston-based, credit union-owned car sales outlet developed to help credit unions decrease loan losses... READ MORE

Tackle the 500-Pound Gorilla That is Compliance

November 09, 2009
By Steve Gibbs Implementing and monitoring compliance programs can be a daunting task—a “500 pound gorilla,” if you will. Some of us have begun to recognize the “gorilla” and look it straight in the eye. However, as any trained animal handler will tell you, once you’ve looked a beast in... READ MORE

SAC FCU's All-Loan Approach

October 27, 2009
By Judy Dahl Rather than investing, $379 million asset SAC Federal Credit Union , Bellevue, Neb., relies solely on loans to maximize income. As a result, the credit union’s loan-to-share ratio is 114%, reports Steve Ames, SAC Federal’s senior vice president of finance. “We have borrowings from the Federal Home... READ MORE

CUs Dodge 'Warning' Bullet

October 23, 2009
Michael McLain The Fed limited a troublesome CARD Act provision to credit cards. Many credit unions have had difficulty complying with the Credit Card Accountability, Responsibility, and Disclosure (CARD) Act of 2009. The requirement that a periodic statement be provided at least 21 days prior to a loan payment due... READ MORE

Make TNA Part of Training

October 23, 2009
How can credit unions know whether their staff training programs are on the mark? By conducting a training needs analysis (TNA) to determine what employees need to learn to effectively perform their jobs. So says “Conducting a Training Needs Analysis for Your Credit Union,” a new white paper from the... READ MORE

The History of Credit Cards

October 19, 2009
By Bill Hardekopf The credit card industry is undergoing a major transformation in 2009 as a result of the Credit CARD Act and significant policy changes by issuers. This isn’t a new development but part of the evolution of credit cards. It’s interesting to look at the history of credit... READ MORE

CDCU Leaders: 'Nothing Is Impossible'

September 25, 2009
With more than five decades in the credit union movement, Rita Haynes has faced many challenges. But the CEO of $11 million asset Faith Community United Credit Union in Cleveland rarely expresses discouragement.   Rita Haynes : "Dare to dream," and don't be stifled by regulations.   Watch now .... READ MORE

Differentiate Cards With Merchant-Funded Rewards

September 25, 2009
By Kelly Passey How competitive are credit card rewards today? A recent report showed that consumers search online for the best credit card rewards 514,610 times a month, according to Orange Soda , an online marketing company based in American Fork, Utah. Add 8,200 searches made specifically for debit rewards... READ MORE

Turn Regulatory Lemons into Lending Lemonade

September 25, 2009
By Bill Klewin There’s much to be said about what massive changes to the regulatory landscape could bring to credit unions. To set the stage, we need to remember the changes we’re facing: * New rules regarding the Real Estate Settlement Procedures Act ; * New Regulation Z (Truth-in-Lending) rules... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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