Lending

Things I Think I Know

December 31, 2013
New disclosure requirements will not improve consumers' understanding of loan products. READ MORE

Developing Tomorrow's CU Leaders

December 26, 2013
Three themes emerge from Bill Vogeney’s career: Service, education, and financial performance. READ MORE

Bringing New Business on Board

December 23, 2013
Be strategic in your business development efforts. READ MORE

Survey: Young Credit Card Users are Better Credit Risks

December 07, 2013
Those who obtain credit cards early in life tend to be better credit risks in the long-term. READ MORE

A Closer Look at Payday Loans

November 22, 2013
Yes, payday loans are horrible, but research shows they meet a need. READ MORE

Student Loans: ‘What Are You Waiting For?’

November 14, 2013
Consolidating student loans can help both CUs and borrowers, but make sure members know what they may be giving up. READ MORE

Put Staff and Members First, Advises 'Old School' Lender

November 13, 2013
‘Never lose sight of our two most important things: employees and members.’ READ MORE

Growing Business Loans After the Recession

November 07, 2013
'Bankers spend too much time at their desks and not enough time out with their small-business accounts.' READ MORE

Innovation Often Happens at 'the Click Moment'

November 07, 2013
'The purpose of strategy is to convince ourselves to act,' says Frans Johansson, author and CEO of The Medici Group. READ MORE

Scenes from the 19th Annual CUNA Lending Council Conference

November 06, 2013
A photographic look at the conference at the Arizona Biltmore. READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive