Technology

Strunk, Harland Form Alliance

August 01, 2006
Strunk, Harland Form Alliance August 1, 2006 Harland Financial Solutions' ULTRADATA® System for core processing now features Strunk & Associates' Overdraft Privilege program due to a new partnership between the two companies. Strunk & Associates LP is a Houston-based financial institution advisory firm and provider of overdraft payment services. Harland... READ MORE

VERO Introduces Automated Check Cashing Solution

August 01, 2006
VERO Introduces Automated Check Cashing Solution August 1, 2006 VERO Inc., Portland, Ore., has introduced an end-to- end automated check cashing solution designed to improve credit unions' efficiency, enhance members' and nonmembers' service experience, and reduce check fraud losses. VERO's automated check-cashing solution streamlines processes and decreases wait times. During... READ MORE

Protect Your Workplace From ID Theft: 13 Steps

July 01, 2006
Protect Your Workplace From ID Theft: 13 Steps July 1, 2006 By Karen Saul Identity (ID) theft has received a lot of attention from the fraud angle. But credit unions also must understand how ID theft pertains to their human resource functions. This crime often occurs internally when nefarious employees... READ MORE

Navy FCU: On Call 24/7 To Provide World-Class Service

June 01, 2006
Navy FCU: On Call 24/7 To Provide World-Class Service June 1, 2006 By Keasha Lee Communication is the key to maintaining any relationship. Although technology has introduced a variety of ways for people to communicate, the telephone is still the first choice for consumers when it comes to requesting information... READ MORE

IT Specialists Bridge The Communication Gap

June 01, 2006
IT Specialists Bridge The Communication Gap June 1, 2006 By Tom Carpenter As credit unions integrate technology into business operations, information technology (IT) specialists are taking on more corporate responsibilities. Most organizations expect IT staff members to communicate effectively with others as their positions become more visible. Historically, IT departments... READ MORE

Experian Upgrades Knowledge-Based Authentication Service Platform

June 01, 2006
Experian Upgrades Knowledge-Based Authentication Service Platform June 1, 2006 Costa Mesa, Calif.-based Experian®,launched the next generation of its Knowledge-Based Authentication services platform. The platform enhancements will help Experian clients expand their authentication capabilities by offering a broader array of questions than had previously been available. New questions not related to... READ MORE

Alabama CU Wins International Award For New Web Site

May 01, 2006
Alabama CU Wins International Award For New Web Site May 1, 2006 Competing against thousands of Web sites from 26 countries, Legacy Community Federal Credit Union won a Silver Award for Consumer Product Web site by the Summit Creative Awards . This 12-year-old competition has established itself as one of... READ MORE

Diebold Earns Product Line Strategy Award

May 01, 2006
Diebold Earns Product Line Strategy Award May 1, 2006 Diebold's Opteva® family of automated teller machines (ATMs) has received the 2006 Frost & Sullivan Product Line Strategy Leadership Award, providing its customers around the world with yet another reason to embrace the innovative self-service solution first introduced by the company... READ MORE

CUNA Unveils Comprehensive Online Research Tool

May 01, 2006
CUNA Unveils Comprehensive Online Research Tool May 1, 2006 CUNA recently unveiled a new online research site stocked with innovative, interactive benchmarking and analytical tools, and in-depth information dedicated to providing market insights and thought leadership to credit unions. CU360 combines CUNA's previous online research site with a host of... READ MORE

Protect The Online Channel: Four Top Considerations

April 01, 2006
Securing online transactions is a critical part of operating in the digital world. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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