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Mobile Banking: Members vs. Customers
March 10, 2014
There are big differences in how CU members and bank customers use mobile banking.
A New Payments Paradigm
March 05, 2014
Mobile payments reached $1 billion in 2013 and are expected to explode to $58 billion by the end of 2017.
Do You Feel the Payments Love?
February 17, 2014
Each day, more Americans are smitten not by Cupid’s arrow but by their smartphones.
Trust and Competence Grow Membership
February 10, 2014
Trust is earned over time through consistency in words and actions.
Keep Mobile Fraudsters at Bay
February 06, 2014
The ubiquity of mobile devices has created three primary security concerns.
The Experts Likely Overlooked These #10TechTrends
February 01, 2014
Here are some hot technology trends that many tech observers might have overlooked.
Pay Attention to Payments With CUNA Resources
February 01, 2014
CUNA’s payments resources, including training, regulatory updates, white papers and more, prepare you for the future.
Security vs. Productivity
January 29, 2014
Employees hate the extra burdens, but the need to protect your credit union from risk has never been greater.
Shaping CU Technology: The Big Five
January 29, 2014
Technology innovation will continue at a brisk pace, particularly in these five areas.
Enter the Age of the ‘Industrial Internet’
January 24, 2014
‘Marriage of minds and machines’ will help information become intelligence.
Credit Union Magazine
July 2014 digital edition
Slide Show: The Daily Duties of a Home-Based CU Manager
Advocacy Puts Board Members on Offense
Win Employee Love: Four Steps
Five Cyber Security Considerations for CUs
Harness the Power of 'Intrapreneurship'
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
I would respectfully disagree that transactional data is a good place to start. In my opinion, relationship data is a much better starting point. Transactional data tends to require more "mining" of thousands/millions of transactions to identify opportunities or threats. Relationship data, however, involves identifying and profiling your high-value relationships (those profitable relationships with multiple products/services, for example) and leveraging that information to attract/cross-sell similar members. Generally involves a bit less effort and quite a bit higher return.
Congratulations on a fine article. Perhaps the best advise is unsaid but exemplified throughout the article - namely avoiding the use of the term "Financial Literacy." The term is insulting and counterproductive because it implies that those who take the training are "Illiterate."
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