ID Theft Protection and Resolution

April 01, 2007
ID Theft Protection and Resolution April 1, 2007 One solution is to assign a specially trained coordinator to each ID theft victim to help resolve the problem. Worldwide Assistance's ID Theft Resolution service takes this approach, freeing victims to focus on normal daily life instead of on anxiety and ID... READ MORE

Biometric Innovations

March 01, 2007
Biometric Innovations March 1, 2007 By Jim Jerving Biometrics is not security's silver bullet. Rather, it provides another option to consider, especially in the area of user authentication. It's another layer of the security onion that helps deter threats to an organization's data. Biometrics is the science and technology of... READ MORE

Seven Ways to Get the Most From Your Database

March 01, 2007
Seven Ways to Get the Most From Your Database March 1, 2007 By Nick Bengel Many credit union managers say, "I know who my members are. They're military personnel, teachers, college students, etc." They define members by their select employee groups or the people they see the most at branches.... READ MORE

Seven Computer Security Resolutions

February 01, 2007
Seven Computer Security Resolutions February 1, 2007 While artificial intelligence has come a long way, computer users still are the ones charged with the security of their data, networks, and computers. People at the keyboards should take seven key steps to assure the maximum possible computer and network security in... READ MORE

Shared Branching Improves Member Retention

February 01, 2007
Shared Branching Improves Member Retention February 1, 2007 Corillian's MultiPoint Integrator (MPI) platform has been an integral part of the shared branching infrastructure for many years. MPI quickly and cost-effectively connects core data processors to the shared branching networks, including CUSC , CO-OP Shared Branching , and FSCC . It... READ MORE

Rx for Online ROI: Site Design

January 01, 2007
Rx for Online ROI: Site Design January 1, 2007 By Clay Morgan Whether your credit union is launching its first Web site or redesigning an existing one (which you should do every three to five years), sound Web site design and content can boost your online return on investment (ROI).... READ MORE

Core Processing Innovations

December 01, 2006
CU core processors have unveiled many innovations, including new decisioning tools, intrusion detection, and fraud monitoring systems, and service-oriented architecture. READ MORE

Did You Get the Memo on Demos?

December 01, 2006
Did You Get the Memo on Demos? December 1, 2006 By Scott Hodgins To: Credit Union Managers and Vendors From: Scott Hodgins, Know-it-All Consultant Re.: Vendor Demonstrations The fall season always brings a rash of vendor demonstrations for our clients who are undergoing core processing system selection processes. Fall is... READ MORE

Can Technology Modify Your Behavior?

December 01, 2006
Can Technology Modify Your Behavior? December 1, 2006 By Colin Piper Can technology modify your behavior? If you answered 'yes' you're probably correct. There are few things we do today that aren't affected by technology. Credit unions have recognized the opportunity to use technology to modify members' and employees' behavior.... READ MORE

Biometrics Add True Security

December 01, 2006
Biometrics Add True Security December 1, 2006 By Christopher Shepler 'I have a multifactor authentication problem that's going to hit me right in the face.' This sentiment, expressed by a Colorado-based call center operator at the SpeechTek NYC conference in August, has been echoed by financial institution compliance officers across... READ MORE


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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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