Technology

What are your biggest core processing challenges?

November 20, 2009
T he sheer breadth of core processing features and functions to master can be overwhelming, credit union information technology (IT) experts say. Training on the core system is challenging, too. "We have a trainer, but even that has limits because different departments have different training needs," says Shay Santos, director... READ MORE

What do you see for the future of mobile banking?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

How do you get your IT budget through the CEO?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

What's on your core processing wish list?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

CUs and core processors: Keep a positive relationship

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

What's behind the shift from in-house to service bureau core systems?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers examines why some credit unions are making the switch to service bureau core processing systems. Sharing their insights are four Madison, Wis., credit union executives. READ MORE

What key IT issues are CUs facing?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of core processing as he moderates a panel discussion with four Madison, Wis., credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of IT, Dane... READ MORE

Core Processing Panel Discussion

November 19, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

Overcome 'Facebook Fear Factor'

September 23, 2009
Sharyn Alden Develop policies regarding employee social networking practices. Social networking has been called the new frontier of communication. But a recent report by the Chartered Institute of Personnel and Development, in London, says worries about misuse and employee bad behavior are creating a “Facebook fear factor” that companies must... READ MORE

A Tipping Point Approaches

September 23, 2009
Expect a shorter adoption cycle for mobile banking than for online banking. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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