Technology

Tweeters nearly double

November 23, 2009
Tweeters Nearly Double One-fifth (19%) of Internet users now use Twitter or another service to post or view status updates, according to the Pew Internet & American Life Project. That’s up from 11% in December 2008 and April 2009. Three groups of Internet users are driving the growth of this... READ MORE

Tech Leaders Help CUs Battle Recession

November 23, 2009
Top priorities are improving operating efficiency, cutting costs, and preserving the member experience. Rudy Pereira and Jackie Buchanan Focus Automation of rote tasks lets employees shift from pushing buttons to enhancing operations. Integration enables applications to exchange data behind-the-scenes so users request information and access tools in a seamless environment.... READ MORE

Real-World Continuity Plans

November 23, 2009
Sharyn Alden CUs prepare to put pandemic plans into action. As waves of H1N1 flu continue, credit unions aren’t just crossing their fingers hoping they won’t get hit hard. Many have continuity plans that specifically address pandemic-related issues that may affect their workplaces. Some are documenting what they’re learning from... READ MORE

How did Hurricane Katrina affect your disaster recovery planning?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

Use core processing system to generate income

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

How have members responded to online bill pay?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

How has the recession filtered into IT?

November 20, 2009
The information technology (IT) function seems to be more resistant to economic factors than other credit union departments. But IT projects need to have a faster return on investment, credit union IT experts say. Credit Union Magazine Editor Steve Rodgers gets to the heart of that and other credit union... READ MORE

What are your biggest core processing challenges?

November 20, 2009
T he sheer breadth of core processing features and functions to master can be overwhelming, credit union information technology (IT) experts say. Training on the core system is challenging, too. "We have a trainer, but even that has limits because different departments have different training needs," says Shay Santos, director... READ MORE

What do you see for the future of mobile banking?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

How do you get your IT budget through the CEO?

November 20, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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