Technology

Share One Helps Clients Through Hurricane Season

October 01, 2006
Share One Helps Clients Through Hurricane Season October 1, 2006 Share One Inc. , Memphis, Tenn., has unveiled its newest solution to protect credit union clients from natural disasters, acts of terrorism, and other potential threats to business continuation. A system replication project that mirrors the exact operation of the... READ MORE

Automated Lending Systems: Move Beyond Efficiency

September 01, 2006
Automated Lending Systems: Move Beyond Efficiency September 1, 2006 By Doug True If you believe consumer loans are a commodity, then your strategy shifts toward maximizing efficiency, right? You know, making your loan process as efficient as possible so you can enjoy a low-cost advantage. Inefficient processes are in your... READ MORE

How Technology Meets the Convenience Challenge

September 01, 2006
How Technology Meets the Convenience Challenge September 1, 2006 By Theresa Benavidez When it comes to meeting member service expectations, technology is like the proverbial double-edged sword: it enables greater convenience, but raises the bar for service in the process. Technology's pervasiveness in consumers' lives forces credit unions to meet... READ MORE

What Technology Has Had The Biggest Impact On Your CU?

September 01, 2006
What Technology Has Had The Biggest Impact On Your CU? September 1, 2006 Members Prefer Web channels Home banking and bill-pay solutions. Over the past 36 months we've seen a huge shift to our electronic products. We encourage our members to use our electronic services by offering bill-pay for free... READ MORE

Web Site Offers Marketing Resources for Shared Branching CUs

September 01, 2006
Web Site Offers Marketing Resources for Shared Branching CUs September 1, 2006 Credit Union Service Corporation (CUSC), Duluth, Ga., has simplified the shared branching marketing process for participating credit unions by creating the Marketing Resource Center (MARC). This online marketing tool will help credit unions get the shared branching message... READ MORE

Fiserv Launches Paytraxx Online Bill Payment Service

September 01, 2006
Fiserv Launches Paytraxx Online Bill Payment Service September 1, 2006 Fiserv Inc., Brookfield, Wis., has launched Paytraxx a new online bill payment solution designed to help financial institutions capture and retain customers that are driving demand in the growing market for bill payment service. Paytraxx offers an intuitive user design... READ MORE

Competition In The Internet Age: Live Your Brand

August 01, 2006
Competition In The Internet Age: Live Your Brand August 1, 2006 By Ray Parenteau The good news is that the Web brings prospects to your door. The bad news is that cyberspace puts you in competition with every lender in the world. The very tools that allow you to close... READ MORE

Galaxy Plus Releases Disaster Recovery Solution

August 01, 2006
Galaxy Plus Releases Disaster Recovery Solution August 1, 2006 GalaxyPlus Credit Union Systems, Troy, Mich., has released a disaster recovery solution that restores full data processing within four hours of a declared disaster. This solution ensures business continuity by restoring core processing, online automated teller machine processing, Internet banking, audio... READ MORE

EPL Adds Business Continuity Planning Solution

August 01, 2006
EPL Adds Business Continuity Planning Solution August 1, 2006 EPL, a Birmingham, Ala.-based, credit union-owned, business technology firm has announced a partnership with Strohl Systems, King of Prussia, Pa., to resell and market Strohl's PLANet for credit unions. The product is an online business continuity tool designed specifically for credit... READ MORE

Strunk, Harland Form Alliance

August 01, 2006
Strunk, Harland Form Alliance August 1, 2006 Harland Financial Solutions' ULTRADATA® System for core processing now features Strunk & Associates' Overdraft Privilege program due to a new partnership between the two companies. Strunk & Associates LP is a Houston-based financial institution advisory firm and provider of overdraft payment services. Harland... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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