Technology

Beware Spear Phishing

February 01, 2008
Beware Spear Phishing February 1, 2008 By Blake Hayward Any e-mail from your credit union's system administrator—addressed to you—is legitimate, right? Not necessarily. For example, let's say you get an e-mail from the system administrator explaining problems with the network and asking you to e-mail back your corporate user identification... READ MORE

Build a Better Web Site

February 01, 2008
Build a Better Web Site February 1, 2008 A credit union's Web site no longer is just an accessory; it's a necessity, agree Web and marketing experts. Unfortunately, too often this powerful tool isn't used to its full potential. One credit union making the most of its Web site is... READ MORE

Six Steps to Successful Bill Pay Promotion

February 01, 2008
Six Steps to Successful Bill Pay Promotion February 1, 2008 By Rory Ragsdale Successfully promoting bill pay requires more than a simple statement stuffer or a blurb on your Web site. This six-step strategy can help your credit union promote the online service and increase member adoption rates. 1. Define... READ MORE

MySpace Moves to CU Space

February 01, 2008
MySpace Moves to CU Space February 1, 2008 By Mary Mink "The Web has moved much further than the dot-org Web site. Now it's about managing your online identity on social networking sites, conversing with members on their blogs, and keeping up with what's being said about you and your... READ MORE

CEO Homes in on Home Banking

February 01, 2008
CEO Homes in on Home Banking February 1, 2008 Who: Larry Kelly What: President/CEO Where: Apple Federal CU , Fairfax, Va.   Our biggest online service challenge   To continue to grow the relevance, usefulness, and convenience of home banking for our members. Apple Federal first offered home banking in... READ MORE

Boost Convenience With Online Account Opening

February 01, 2008
Boost Convenience With Online Account Opening February 1, 2008 By Cathy Fleming Implementing online account opening and funding on your Web site can be a complicated, time-consuming process. But it does help credit unions address certain business challenges. Three executives address the question, what business challenges does online account opening... READ MORE

The Human Firewall: Social Engineering and IT Security

January 01, 2008
The Human Firewall: Social Engineering and IT Security January 1, 2008 By Ken Smith People are the first, last, and best line of defense in information technology (IT) security. Every year, credit unions and other financial institutions spend millions of dollars developing, monitoring, and updating their IT security protocols, but... READ MORE

Ten Ways to Connect With Online Members

January 01, 2008
Ten Ways to Connect With Online Members January 1, 2008 By Beth Stetenfeld Members who use online services are more profitable and retainable than those who don't, according to Keith Troup, vice president of operations, $801 million asset Stanford Federal Credit Union , Palo Alto, Calif. Troup spoke on "How... READ MORE

Assess Your IT Controls

January 01, 2008
Assess Your IT Controls January 1, 2008 By Alyssa G. Martin, CPA, MBA An organization's information technology (IT) infrastructure provides the foundation for the applications and automated processes used for financial reporting functions. That supporting infrastructure is composed of three layers: databases and the database management system, the operating system,... READ MORE

How to Decide on a Core Provider

December 01, 2007
How to Decide on a Core Provider December 1, 2007 By Bob Moreau Deciding which core processing system to select for your credit union is one of the most important decisions you'll make. Even for credit unions not planning to switch core processing providers, conducting a thorough evaluation process can... READ MORE

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