Technology

The Paperless Mortgage

January 23, 2009
Judy Dahl Eliminating paper saves time and money, helps the planet, and provides faster, better service to members. A thick sheaf of paper typically heralds each closed mortgage. It’s solid and real—but expensive, time-consuming, and environmentally harmful. That’s why mortgages at $4.8 billion asset BECU, Tukwila, Wash., now are paperless from... READ MORE

Member Service: Remote & Personal

January 23, 2009
Dianne Molvig   A remote sales force—a.k.a. relationship managers—can bring you closer to members. Time was, building relationships with members meant drawing them into your credit union to do business and then showing them what else you could do. The idea was to leverage branch traffic to generate more business.... READ MORE

Green Governance

January 22, 2009
Lucy Harr Virtual boardroom technology improves communication and decision making. It’s good for the environment, too. Ron Whitworth is a champion of any technology that can help his credit union achieve efficiencies and increase effectiveness. So when the State Department Federal Credit Union board member learned about a product that... READ MORE

On My Mind: Digital Evolution

December 23, 2008
Kathy Kuehn Whether print will survive is a moot point. People’s habits change. “To expect future generations to be satisfied with printed books is like expecting the BlackBerry® users of today to start communicating by writing letters, stuffing envelopes, and licking stamps.” That quote, by Jeff Gomez, author of the... READ MORE

Misery Builds Character

November 18, 2008
Walk into any credit union information technology (IT) manager's office and announce it's time to switch core systems. What do you think the response will be? READ MORE

The New CIO

November 17, 2008
Cathy Fleming   Today’s CIOs must be strong leaders as well as talented technologists .   The pace of technological change demands a unique combination of flexibility and forecasting by credit union chief information officers (CIO). The CIO’s role has become even more critical in executing strategies to increase membership,... READ MORE

Aim for the Optimum

November 17, 2008
Rudy Pereira and Jackie Buchanan The CUNA Technology Council examines the challenges of operating more efficiently while making services more convenient. Predicting which technologies will support an optimal member experience—in-person, online, in retail settings, or anywhere else—continually tests the skills and the budgets of credit union leaders.   The CUNA... READ MORE

Examine Core Strength

November 17, 2008
Dianne Molvig Due diligence of core processing vendors helps CUs get the most out of this vital partnership . Choosing and installing a new core processing system is one of the most time-devouring and expensive projects credit unions can undertake. It’s not something credit unions do—or want to do—often.  ... READ MORE

What's UR txt msg Str@tegy?

October 23, 2008
What's UR txt msg Str@tegy? November 1, 2008 By Alan Berrey Two years ago my daughter, Anna, sent me her first text message. She borrowed her older brother's mobile phone and composed this question: "Where R U?" When the message arrived, I was happy to know she was thinking about... READ MORE

Consumers Are Ready to Go Mobile

October 01, 2008
Consumers Are Ready to Go Mobile October 1, 2008 Consumer interest in mobile banking and payments services offered by their financial institution has increased significantly in the past two years, according to a study released by Fiserv Inc. , Brookfield, Wis. Research revealed that 75% of those surveyed say they... READ MORE

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