Technology

Core Processing Panel Discussion

November 19, 2009
Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives: Sally Dischler , CEO of Heartland CU; Greg Yelk , director of information technology, UW CU; Shay Santos , assistant vice president of... READ MORE

Overcome 'Facebook Fear Factor'

September 23, 2009
Sharyn Alden Develop policies regarding employee social networking practices. Social networking has been called the new frontier of communication. But a recent report by the Chartered Institute of Personnel and Development, in London, says worries about misuse and employee bad behavior are creating a “Facebook fear factor” that companies must... READ MORE

A Tipping Point Approaches

September 23, 2009
Expect a shorter adoption cycle for mobile banking than for online banking. READ MORE

Internet Banking Keeps Web-Only CU In Touch With Members

August 27, 2009
Since opening its virtual doors in May 2009, Realtors Federal Credit Union —an Internet-only credit union headquartered in Rockville, Md.—has grown to nearly $2.5 million in assets and 2,000 members. Serving members exclusively online without any branch backup required the credit union to employ an especially robust Internet banking site,... READ MORE

Disaster Recovery: The Pressure Is On

August 27, 2009
Disaster recovery budgets will remain flat for the next few years despite rising disaster recovery pressures on organizations due to soaring downtime costs and more stringent information technology (IT) service level requirements. This will require IT professionals to do more with less, according to Symantec Corp.’s  fifth annual IT Disaster... READ MORE

Study Reports Shift in Consumer Internet Banking Use

August 27, 2009
For the first time, more consumers are paying bills at credit union or bank Web sites than at individual biller Web sites, according to a report by Javelin Strategy & Research  in Pleasanton, Calif. However, many financial institutions have been slow to upgrade their Internet banking systems, creating a wide... READ MORE

IT Enables Community Outreach

August 27, 2009
By Darla Dernovsek Technology is a crucial component of $8.8 million asset Express Credit Union's new plan to reach the 20% of adults in the Seattle area without a financial institution relationship. To reach those unbanked residents, the credit union stations member service representatives at 16 not-for-profit agencies, offering residents... READ MORE

Gen Y Up Close

August 27, 2009
By Patrick Totty Joe Dickerson, user experience architect on the “innovations team” at Fiserv Inc ., Brookfield, Wis., offers these observations about generation Y—those born during the 1980s and 1990s—based on recent interviews with gen Y members: • They’re very social and conduct many of their activities through social media. The... READ MORE

Knowledge Management: Exploit Staff Expertise

August 27, 2009
By Judy Dahl Want to preserve your credit union’s intellectual capital? Consider a knowledge management system that captures, centralizes, and stores information to help members find what they need and make employees more efficient. “Since implementing our [knowledge management] program, we’ve become more operationally efficient, streamlined our procedures, and saved... READ MORE

Technologies That Boost Efficiency: Four Sure-Fire Winners

August 27, 2009
By Jackie Buchanan It seems almost every new technology on the market today will “boost efficiency” and “slash costs.” These terms are relative depending on what your credit union’s current posture is with efficiency and cost containment. Since you can only spend your dime once, how do you decide which... READ MORE

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