Technology

Internet Banking Keeps Web-Only CU In Touch With Members

August 27, 2009
Since opening its virtual doors in May 2009, Realtors Federal Credit Union —an Internet-only credit union headquartered in Rockville, Md.—has grown to nearly $2.5 million in assets and 2,000 members. Serving members exclusively online without any branch backup required the credit union to employ an especially robust Internet banking site,... READ MORE

Disaster Recovery: The Pressure Is On

August 27, 2009
Disaster recovery budgets will remain flat for the next few years despite rising disaster recovery pressures on organizations due to soaring downtime costs and more stringent information technology (IT) service level requirements. This will require IT professionals to do more with less, according to Symantec Corp.’s  fifth annual IT Disaster... READ MORE

Study Reports Shift in Consumer Internet Banking Use

August 27, 2009
For the first time, more consumers are paying bills at credit union or bank Web sites than at individual biller Web sites, according to a report by Javelin Strategy & Research  in Pleasanton, Calif. However, many financial institutions have been slow to upgrade their Internet banking systems, creating a wide... READ MORE

IT Enables Community Outreach

August 27, 2009
By Darla Dernovsek Technology is a crucial component of $8.8 million asset Express Credit Union's new plan to reach the 20% of adults in the Seattle area without a financial institution relationship. To reach those unbanked residents, the credit union stations member service representatives at 16 not-for-profit agencies, offering residents... READ MORE

Gen Y Up Close

August 27, 2009
By Patrick Totty Joe Dickerson, user experience architect on the “innovations team” at Fiserv Inc ., Brookfield, Wis., offers these observations about generation Y—those born during the 1980s and 1990s—based on recent interviews with gen Y members: • They’re very social and conduct many of their activities through social media. The... READ MORE

Knowledge Management: Exploit Staff Expertise

August 27, 2009
By Judy Dahl Want to preserve your credit union’s intellectual capital? Consider a knowledge management system that captures, centralizes, and stores information to help members find what they need and make employees more efficient. “Since implementing our [knowledge management] program, we’ve become more operationally efficient, streamlined our procedures, and saved... READ MORE

Technologies That Boost Efficiency: Four Sure-Fire Winners

August 27, 2009
By Jackie Buchanan It seems almost every new technology on the market today will “boost efficiency” and “slash costs.” These terms are relative depending on what your credit union’s current posture is with efficiency and cost containment. Since you can only spend your dime once, how do you decide which... READ MORE

Watz dis nu teknoloG?

August 25, 2009
Watz dis nu teknoloG? James Collins The blogosphere is an alien world to the uninitiated. Today’s technological landscape is an alien world to many of us. While I still get a morning paper for the news, my kids were way ahead via something called “Twitter.” I was even referred to... READ MORE

Save the Smarts

August 25, 2009
Save the Smarts Judy Dahl Preserve your CU’s intellectual capital with a knowledge management system. Employees’ combined knowledge is one of credit unions’ most valuable assets. When a skilled employee leaves, years of expertise can walk out the door—unless you have systems in place to capture employees’ knowledge and use... READ MORE

Fast, Fun, and Efficient

August 25, 2009
Fast, Fun, and Efficient Patrick Totty Young adults demand feature-rich Internet banking services. Surrounded by sophisticated electronic media all their lives, it’s not surprising that generations X (those born between 1965 and 1979) and Y (those born during the ’80s and ’90s) prefer the Web and mobile devices as their... READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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