Technology

What’s the Future of Loan Payments?

August 02, 2012
Members expect a variety of loan payment options. READ MORE

Key Takeaways From the America’s CU Conference

August 01, 2012
“You’re in the relationship business,” Chris Brogan told attendees during the America’s Credit Union Conference (ACUC) in San Diego. READ MORE

King: CUs Are No Longer a Place

July 19, 2012
Those not prepared for the move to mobile won’t have a future. READ MORE

Today’s Technology is Getting Smarter

July 18, 2012
Most people agree our technology is getting smarter—but most don’t realize just how smart. READ MORE

Technology for What Purpose?

July 13, 2012
When a CU considers automation it should ask how it will help the average person. READ MORE

Turn to IT to Boost Efficiencies

July 01, 2012
As credit unions experience tepid loan demand and increased pressure on earnings, they’re turning to their in-formation technology (IT) departments to achieve greater efficiencies, according to CUNA’s 2012-2013 Credit Union Environmental Scan Report. READ MORE

Mobile Services: ‘An App is not a Strategy’

June 27, 2012
The popularity of mobile devices has prompted a flurry of spending and invention—some of wise and well-timed, much of it not. READ MORE

Navigate the Social Media Minefield

June 25, 2012
Adopting sound social media policies is increasingly critical to organizations of all types and sizes. READ MORE

Five Best Practices for Online Cross-Selling

June 21, 2012
“Members don’t want to click eight times to find what they want,” says Fiserv’s Geoff Knapp. READ MORE

What’s the Future of the Branch?

June 19, 2012
Expect branches to become leaner, and more specialized and sales-focused. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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