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compliance burden grows
What’s the Future of the Branch?
June 19, 2012
Expect branches to become leaner, and more specialized and sales-focused.
Experts Urge Rapid Migration to Chip Technology
June 19, 2012
Credit unions issuing debit or credit cards should plan to migrate to chip technology soon, urge breakout session speakers.
Are We at a Digital Tipping Point?
June 18, 2012
The credit union system could be in the midst of a ‘strategic inflection point.’
Evaluating Social Media
June 13, 2012
Critical to the success of social media efforts is a simple practice: Move beyond promoting products and interact with other communities and posts.
Measure Your Social Media Success
June 06, 2012
Marketers struggle to figure out how social media fits into the marketing mix and how to gauge its performance.
Payments Trends Will Alter CU Business Model
June 01, 2012
The credit union business model is in jeopardy because of changes in the payment ecosystem.
Will EMV Chips Reduce Card Fraud?
May 21, 2012
Major credit card firms are trying to transition to a more secure card.
Improve Members’ Online Experience
May 14, 2012
Studies show about 50% of attempts to open accounts online fail.
Monitor Risks as Employees Use Social Media
May 11, 2012
Fewer than 30% of large organizations will block employee access to social media sites by 2014, according to Gartner. That’s compared with 50% just two years ago.
Payments Trends May Alter CU Business Model
May 10, 2012
With a significant portion of noninterest income derived from the payments ecosystem, CUs must be prepared for what’s next in payments.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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