Dashboards Keep Boards Focused

The newest technology in the financial industry will reach CUs soon.

March 1, 2012

The use of online dashboards as management information systems by financial institution board members and executives is increasing, reports American Banker.

Dashboards help boards track key performance indicators within the financial institution simultaneously, according to SearchCIO.techtarget.com. This gives directors a real-time, big-picture view.

Dashboards for boards and executives feature displays that are easy to navigate. They can be customized with data from multiple sources, departments, or markets.

Dashboards help boards and executives monitor loan collection efficiency; profitability of products, services, and channels; customer satisfaction and churn rates; call center performance and loan and mortgage rates; and network break-in attempts and other fraudulent activities. 

But perhaps the most significant advantage a dashboard offers is the ability for staff to then adjust to the metrics, according to American Banker. And boards can alter policies as situations change.

Make Way for Tablets, E-Readers

Tablet and e-reader ownership nearly doubled during the holidays, according to the Pew Internet and American Life Project.

The Pew report shows 29% of Americans owned at least one tablet or e-reader at the beginning of January—up 18% from December.About 19% of Americans now own a tablet—up from 10% in mid-December; similarly, ownership of e-book readers jumped from 10% to 19% during the same period.

This is the first jump in tablet ownership. Adults owning e-book readers doubled from November 2010 to May 2011 as tablet ownership increased slightly. Prices for both devices were lower during the holiday shopping season.

Next:  Consumers Are Placing More Trust in ‘Social Commerce’

 



Consumers Are Placing More Trust in ‘Social Commerce’

Social commerce combines social networks and commerce, and consumers are placing more trust in these sites, reports thenextweb.com.

Facebook leads the social commerce movement, but other sites such as Google are quickly following. But what’s unique about shopping through social media is the way companies use consumers’ personal information, the site reports. For instance, Givvy, a San Francisco-based startup, has created a social shopping cart on Facebook. The site offers personalized product suggestions to users based on their connections and interests. It also fills their online store with user-generated content, product offerings determined by users’ suggestions, not brands’ suggestions.

Social commerce provides a more direct relationship with consumers by cutting out the middleman—the retailer, thenextweb.com notes. For example, Coca-Cola and Nestle now allow consumers to make purchases directly through social media networks. Nestle offers social mechanics through the networks such as user feedback on products, Q&As, product suggestions, and user-generated shopping “stalls.”

But social commerce isn’t just for shopping. Many websites use personal information social media users make available, reports the Alaska Journal of Commerce. One is Kickstarter.com, where the artistically inclined can appeal for funding for their art, and those willing to help out can provide some or all the funds requested. Bundle.com tracks consumers’ spending, and uses the data to provide consumers comprehensive lists of restaurants and stores that fit their budgets.

And more reason for credit unions to pay attention to this trend: Financial websites are using social commerce, too.

Weemba.com allows consumers to search for a loan by posting nontraditional but relevant details, such as how the borrower plans to use the loan proceeds. Saveup.com features a game that helps consumers pay down their debt and set aside money in savings accounts.

Share Your Story

It’s the International Year of Cooperatives—a perfect time for credit unions to share how they improve their members’ lives.

CUNA wants to highlight—in words, pictures, and video—the many ways credit unions have a positive effect on the communities they serve. CUNA will share your stories on creditunionmagazine.com and also with stories.coop—the first global digital campaign to spread the benefits of cooperation through story-telling.

Some of your stories will also be shared at CUNA’s Governmental Affairs Conference in Washington, D.C., later this month.

How to submit your story:

  • Go to creditunionmagazine.com, and tell us who you are; and
  • Submit a story, photos, and links to videos that tell how your credit union goes above and beyond the call to serve members.