Management

Are Your Employees 'Friendly, Smiling Incompetents?'

June 29, 2009
/ PRINT / ShareShare / Text Size +
By John Franklin John Franklin: Having a well-dressed, well-mannered, and courteous person mess up my lunch order, transaction, or phone request is of no comfort to me. If you believe everything you hear and see in advertising, every business in the U.S. has the most courteous and friendly staff. Employing...
To view the full article, or subscribe to Credit Union Magazine.

What's Popular

Popular Stories

Recent Discussion

Your Say: Should CUs Impose Age Limits for Directors?

View Results Poll Archive