Marketing

Raise the Bar On Member Service: Six Standards

May 28, 2009
/ PRINT / ShareShare / Text Size +
Implementing six minimum service standards has created a strong member service culture at $400 million asset Air Academy Federal Credit Union, Colorado Springs, Colo.—and has had some unexpected benefits as well. “It’s a cliché, but these standards have raised the bar for member service,” says Keith Kauffeld, vice president of...
To view the full article, or subscribe to Credit Union Magazine.
CU Mag cover July 2014

Credit Union Magazine

July 2014

What's Popular

Popular Stories

Recent Discussion

Your Say: Should CUs Impose Age Limits for Directors?

View Results Poll Archive