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Collection Q&A: Follow-Up Is Job No. 1

March 01, 2006
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Collection Q&A: Follow-Up Is Job No. 1 March 1, 2006 Wauna Federal Credit Union's collection mantra: Focus on what's important. That may mean eliminating certain activities if staff aren't completing fundamental efforts, according to John Basco, director of collections for Wauna Collection Services, a credit union service organization (CUSO) owned...
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