Operations

Create a Member Experience

October 01, 2006
/ PRINT / ShareShare / Text Size +
Create a Member Experience October 1, 2006 A study by Right Now Technologies, Bozeman, Mont., reveals that only 22% of customers believe companies 'currently provide an excellent customer experience.'Why CRM FailsAccording to the CUNA TechnologyCouncil white paper, 'Successful CRM Implementations: A Journey of Culture,Technology, and People,' these are common reasons...
To view the full article, or subscribe to Credit Union Magazine.

What's Popular

Popular Stories

Recent Discussion

Who Should Be the 2015 CU Hero of the Year?

View Results Poll Archive