Operations

Create a Member Experience

October 01, 2006
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Create a Member Experience October 1, 2006 A study by Right Now Technologies, Bozeman, Mont., reveals that only 22% of customers believe companies 'currently provide an excellent customer experience.'Why CRM FailsAccording to the CUNA TechnologyCouncil white paper, 'Successful CRM Implementations: A Journey of Culture,Technology, and People,' these are common reasons...
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