Operations

Lessons in Member Service

March 01, 2007
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Lessons in Member Service March 1, 2007 When Vicki Smith joined Rogue Federal Credit Union in 1977, the Medford, Ore., institution had $10 million in assets and about 12 employees. It now has more than $370 million in assets and 150 employees. Smith, chief member relations officer, reflects on the...
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