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Articles Tagged with 'credit'
Trust and Competence Grow Membership
February 10, 2014
Trust is earned over time through consistency in words and actions.
A Tale of Two Movements
February 04, 2014
As a group, small CUs face shrinking membership and loan growth.
CU Gives Members a ‘World of More’
January 23, 2014
‘We are all about providing more in return.’
Top 10 Stories of 2013
January 08, 2014
Strategic planning, lending challenges among top issues facing CUs.
Gentile: Continue to Tell the CU Story
January 02, 2014
‘Do the right thing for members all the time.’
A Look Ahead with Bob Trunzo
December 26, 2013
‘When you listen to your customer you do the right thing.’
McCormack: ‘Keep It a Movement’
December 23, 2013
Retiring PCUA CEO urges colleagues to involve young people.
‘Not My Thing’ Turns Into Lifelong Career
December 11, 2013
‘Never lose sight of your mission,’ South Carolina CU League CEO advises.
Former Prosecutor Turns to Economic Justice
December 10, 2013
‘We need only one national trade association to represent the interests of all CUs.’
NCUA Video Addresses Liquidity and Contingency Funding Plans
November 19, 2013
Some CUs must have access to NCUA’s Central Liquidity Facility, the Fed’s discount window, or both.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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