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Articles Tagged with 'households'
Report: Older Americans Running Up Credit Card Debt
June 10, 2013
One-fourth of older households have taken on credit card debt to help other family members.
One of Five Households Has Student Loan Debt
April 08, 2013
Average outstanding student loan balance approaching $30,000.
Meet the Needs of Evolving Member Households
March 21, 2013
Statistics outlined in a new U.S. Census report have far-reaching implications for CU membership growth and marketing strategies.
Americans Becoming ‘Payment Omnivores’
January 28, 2013
Key drivers for mobile bill payments include time savings, anytime access, and convenience.
Census: U.S. Households Older, More Diverse
January 03, 2013
The share of U.S. households headed by a white non-Hispanic adult fell to 69% in 2012, down from 75% in 2000.
Demographic Shifts Provide Challenges, Opportunities
September 18, 2012
While the U.S. established its reputation as a melting pot centuries ago, we're more diverse today than ever before.
Service Without Reservation
July 02, 2012
How might your CU create superior member service interactions that ensure loyalty and promote member growth?
Six Principles of Hispanic Community Engagement
June 17, 2012
The Hispanic population has grown from 14.6 million in 1980 to 50.4 million in 2010.
Consumers Continue to Feel Sting of Recession
November 25, 2011
Only 19% of consumers report improved finances, while nearly 40% report declining financial conditions compared to last year.
Won’t You Be My Neighbor?
November 20, 2011
Financial trends reveal neighborhood changes with increased income disparity and new family lifestyle choices.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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