Articles Tagged with 'bank'

Mobile Banking: Members vs. Customers

March 10, 2014
There are big differences in how CU members and bank customers use mobile banking. READ MORE

CUs Must Speak With One Voice to a New Generation

October 19, 2012
For Gen Y, customer service no longer is king—it’s third to technology and convenience. READ MORE

Are CUs Using Their Ultimate Competitive Advantage?

October 01, 2012
Does the cooperative model offer real advantages when compared with the stock bank model? READ MORE

Billboard Campaign Turns Heads

September 28, 2012
Seattle Metropolitan CU incorporates 'battle cry of the disenchanted' in its successful ad campaign. READ MORE

Muddy Buddies

August 27, 2012
What has your CU done lately to show the community you care? READ MORE

Make Every Day Bank Transfer Day

June 12, 2012
“We should write Bank of America a thank-you note for announcing those debit card fees.” READ MORE

Peters: It’s Good to be the Little Guy

May 17, 2012
“I tell retailers if you’re local and you can’t beat the hell out of Walmart, there’s something wrong with you.” READ MORE

Compliance: Never Let Your Guard Down

November 23, 2011
Penalties for violating ECOA can be quite severe. Just ask a small bank in Texas. READ MORE

CUNA Celebrates Bank Transfer Day

November 04, 2011
‘It’s fun to see the awareness out there.’ READ MORE

CUs Gear Up for Bank Transfer Day

November 04, 2011
Many CUs prepare for Bank Transfer Day (Nov. 5) by offering member referral bonuses, promoting the credit union difference, offering prizes and cash-back promotions, and taking other measures. READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive