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Articles Tagged with 'teller'
Lollipops, Dog Biscuits, and the Evolving Branch
June 10, 2014
Expect the traditional branch to shift to assisted self-service.
ATMs: Much More Than Money Machines
August 01, 2013
“Don’t think of ATMs in just their historical role as cash dispensers in a wall. Think of their increasing capabilities," Diebold's Jim Block says.
Will Mobile Demolish the Branch?
September 26, 2012
Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years.
Target Teller Time
March 27, 2012
Optimizing teller schedules can help CUs control branch operating expenses.
Calculate Your Scheduling ROI
February 24, 2012
Failing to optimize workforce productivity leads to further squeezing of already tight margins.
The True Cost of Poor Workforce Utilization
February 10, 2012
Relying too heavily on tellers to perform administrative tasks can reduce their productivity in other important measures.
It’s Time to Deconstruct the Branch
October 11, 2011
Today’s banking experience is less about place and more about touch points. Deconstructing the branch allows financial institutions to match these touch points to customers’ needs.
Credit Union Magazine
August 2014 digital edition
To Add Members, Think ‘Bold’ and ‘Local’
Know the Signs of Workplace Fraud
HELOC ‘End of Draw’ Periods Could Create ‘Financial Shock’ for Consumers
CUs Plan Hiring, Pay Increases
Avoid the Compliance Pitfalls of Social Media Advertising
While I thought that the premise of the article was good, I found one point very disturbing. It is that the Visions FCU ages people off their board at age 70. I found that really offensive. It perpetuates what I believe to be the regrettable marginalization of elders in our society, and the often erroneous assumption of debility and decline after a certain chronological age. Lots of folks over 70 are leading dynamic and viable professional lives and contributing to our society. How about Warren Buffet, a number of Supreme Court Justices, Jimmy Carter, the late Nelson Mandela and the late Maya Angelou, to name but a few, along with scads of writers, academics, performers, artists, and often our friends, neighbors and colleagues. If Visions wants new people on their board, it seems as though the term limitations and a nominating committee can accomplish that without aging all people off at age 70. I think that’s so insulting. And if those were paid employment, it would be illegal. I do wish you’d have picked a different credit union to profile---one that perhaps does many of the same things, without the arbitrary age exclusion. There have to be others out there.
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
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