Articles Tagged with 'consumer'

Compliance Matters: Mortgage Origination Standards

June 01, 2011
Mortgage origination standards, MLO registration, ATM signage, and more. READ MORE

Consider Deposits an ‘Economic Ballot Box’

April 11, 2011
The fact that nearly $6 trillion in deposits currently sits idle in liquid accounts, earning less than 0.5% in interest, indicates a strong lack of consumer confidence. READ MORE

Five Suggestions for the New CFPB

March 22, 2011
The jury’s still out on what the CFPB will tackle first. READ MORE

Warren wants CUs, CFPB to work together

March 02, 2011
What are the top initiatives of the new Consumer Financial Protection Bureau? READ MORE

10 Ways the Consumer Financial Protection Bureau Will Affect CUs

March 01, 2011
The CFPB has a sweeping mandate and raises many questions. READ MORE

The Consumer Awareness Crisis

February 24, 2011
Why has annual CU membership growth been only about 1.5% during banks’ worst public-relations crisis in a generation? READ MORE

Does Your CU Have the Guts?

February 23, 2011
CUs should intervene when members are about to make poor financial decisions—even if it means turning away loans. READ MORE

Credit Card Debt Grows for First Time in 27 Months

February 08, 2011
Card balances grew in December for the first time since August 2008. READ MORE

Consumer Bankruptcy Filings Grow 9% in 2010

January 21, 2011

Bankruptcy filings have increased each year since the Bankruptcy Abuse Prevention and Consumer Prevention Act was enacted in 2005.

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UW CU Exec Named to Fed Council

January 10, 2011

Mike Long, executive vice president/chief credit officer for UW Credit Union, Madison, Wis., was named to the Federal Reserve Board’s Consumer Advisory Council.

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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