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set stage sales
board complacency 2012
Articles Tagged with 'consumer'
CFPB Outlines Card Marketing Guidelines
July 25, 2012
Banks' high-pressure tactics’ on credit card add-on products lead to CFPB’s first enforcement action.
A Pause or a Reversal?
July 01, 2012
There is concern that the economy will stall in mid-2012 as it did the previous two years, at least in terms of job growth.
Know Before You Owe Mortgages: A Game-Changer
June 11, 2012
By proposing rules after soliciting feedback, CFPB has changed the rules of the rulemaking game—and spectators need to pay attention.
CFPB Will Keep CUs Busy
May 21, 2012
Agency puts priority on consolidated mortgage disclosures.
CFPB Extends Reg Streamlining Deadline
May 01, 2012
Interested parties have until June 4 to provide comments on the bureau's regulatory streamlining project.
Grow Wallet Share With Predictive Selling
April 01, 2012
CUs need to shed old mindsets and embrace sales as a way to serve members.
The 2012 Economy: ‘Good, Not Great’
March 21, 2012
Barring any major shocks, the U.S. economy should experience gross domestic product growth of 2.5% in 2012.
CFPB: Brace for Impact
March 01, 2012
The Consumer Financial Protection Bureau is taking very seriously its role as protector of consumers against abusive credit providers.
Don't Sit Under the Apple Tree
February 20, 2012
A bird’s eye view of the international economic crisis.
Checking Fees, Housing and Retirement…Oh, My!
October 10, 2011
This week's Roundup examines fees, employment news, consumer spending reports, retirement considerations, housing, and more.
Credit Union Magazine
March 2014 digital edition
Tweets about "#CUNAGAC"
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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