Articles Tagged with 'consumer'

CFPB Promotes Fair Transactions

March 25, 2014
Most consumer complaints concern debt-collection practices. READ MORE

Inflation Growth is a Mixed Bag

August 22, 2013
Will unseasonably high first-quarter loan growth be sustainable? READ MORE

Compliance Q&A: FCRA

May 01, 2013
The law doesn't require CUs to provide written adverse action notices. READ MORE

A Source of Inspiration

April 22, 2013
‘Education brings about opportunity, and in turn inspiration.’ READ MORE

The CFPB Is Keeping an Aggressive Pace

March 06, 2013
Prepare for a long path of increased regulatory changes affecting virtually every consumer product and service. READ MORE

Compliance Q&A: Risk-based Pricing Notice Requirements

March 01, 2013
The Fair Credit Reporting Act requirements only apply to consumer credit. READ MORE

Worldwide Membership Creates Unique Lending Challenges

January 25, 2013
‘Each country is scored by risk and delinquency experience, and the macro-economic outlook.’ READ MORE

Picture Perfect

January 14, 2013
Consumers who ultimately determine critical marketing outcomes may invest but a moment in deciding whether to act on or ignore a marketing message. READ MORE

Update Forms to Reference CFPB

November 30, 2012
Dodd-Frank transferred rule-making authority for a number of consumer financial protection laws to the CFPB. READ MORE

It’s a Piece of Cake!

October 08, 2012
Think about how you reposition products or services to accommodate consumers. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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