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Articles Tagged with 'analytics'
Unearth Hidden Treasure with Data Analytics
March 01, 2014
Credit unions have an immense amount of data, but need to know how to use it.
Segmentation Sparks Growth and Member Loyalty
February 19, 2014
Analysis aids segmentation, which has become the magic word in credit card marketing.
Trust and Competence Grow Membership
February 10, 2014
Trust is earned over time through consistency in words and actions.
Data Analysis Improves Relationship Pricing Programs
November 18, 2013
High levels of electronic transactions drive long-term relationship retention.
Finovate Unveils Best of Show Winners
May 16, 2013
See who emerged from the pack of more than 70 presenters.
FinovateSpring Comes to a Close
May 16, 2013
Final day features innovations from Adobe to Zooz.
Five Issues Facing CFOs
May 01, 2013
Continued low rates put a strain on asset yields.
ERM: A Measure of Certainty in Uncertain Times
March 06, 2013
Four pieces of armor will protect CUs: governance independence, analytics, board involvement, and reporting frequency.
Decisioning in Action
April 25, 2011
Even a 10% improvement in decision quality will boost the bottom line.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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