Articles Tagged with 'channels'

Trust and Competence Grow Membership

February 10, 2014
Trust is earned over time through consistency in words and actions. READ MORE

Dykstra: CUs Must Find Ways to Remain Relevant

September 25, 2013
‘Gen Y represents your future borrowers.’ READ MORE

CU Security: Take an Enterprise Approach

March 18, 2013
Take a singular view of the CU’s multiple touch points. READ MORE

Five Reasons CUs Can’t Afford to Wait on Mobile

February 12, 2013
Members increasingly rely on the mobile channel as their primary form of communication. READ MORE

Embrace Real-Time Data, Multiple Channels for Lending Success

January 14, 2013
Most loan applications are antiquated and burdensome, mobile expert says. READ MORE

Report to Subscribers

November 18, 2012
As we continue to refine our electronic delivery channels, please let us know how we’re doing and how we can improve. READ MORE

Time to Transform the 'Face' of CUs

October 01, 2012
How can CUs leverage their strengths to compete in today’s marketplace and continue to thrive in the future? READ MORE

Will Mobile Demolish the Branch?

September 26, 2012
Members’ use of your mobile-service channels will continue to grow—perhaps dramatically—in the next few years. READ MORE

What’s the Future of the Branch?

June 19, 2012
Expect branches to become leaner, and more specialized and sales-focused. READ MORE

Ten Tips for Mobile ROI

December 09, 2011
Don’t simply “check the box” and provide basic online banking functionality—without having an overall online channel optimization strategy. READ MORE

heroes

What's Popular

Popular Stories

Recent Discussion

Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

Your Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?

View Results Poll Archive