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Articles Tagged with 'access'
Supplemental Capital Would Benefit CUs, Local Communities
April 01, 2013
Deposits keep flowing into CUs due to consumers’ flight to safety.
Why CUs Are Vital
March 19, 2013
Making local decisions that support member needs is part of our DNA.
Brogan: Facilitate Member Desire, Success, and Legacy
June 22, 2012
CUs think of banks as their competition, but really the competition is access and trust.
Sri Lankan Women Gain Financial Access
July 01, 2011
In Sri Lanka, a woman and her husband run a welding shop thanks to the financial support of Women’s Development Services Co-operative Society.
Technology Best Practices, Part II
November 05, 2010
Changing system access requests from a manual procedure to an automated process was an essential step in the ongoing evolution of system access security at Affinity Plus FCU.
Service Delivery Strategies
October 26, 2010
Weaving your CU into members’ lives and businesses requires more than one product or delivery method.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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