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Articles Tagged with 'credit'
Delivering Substance on Regulatory Relief
June 06, 2013
When it comes to regulatory relief, CUs deliver substance with the rhetoric.
Are Leaders Born or Made?
June 03, 2013
‘Some people are born leaders, but they still have to develop skills.’
Tell, Don't Sell
May 27, 2013
'Fees' not necessarily a four-letter word when linked with member-friendly services.
Survey Says: Americans Lack Credit Score Knowledge
May 24, 2013
More than 25% of consumers don’t know how to raise or maintain their scores.
The Message Is Simple: ‘Don’t Tax My CU’
May 23, 2013
CUs must engage their 96 million members in fight to support CU tax status.
CUNA, Leagues Mobilizing 96 Million Members to Preserve CU Tax Status
May 19, 2013
‘Policy is being formulated on Capitol Hill now, so we must act now.’
FinovateSpring Comes to a Close
May 16, 2013
Final day features innovations from Adobe to Zooz.
Jump-Start Your Loan Portfolio: Nine Steps
May 13, 2013
It’s time to get back to the business of lending.
CU Movement Loses an Icon
May 11, 2013
Colleagues say Heins was ‘ceaseless in his devotion to CUs and cooperatives worldwide.’
‘Enter the Mobile Payments Era’
May 11, 2013
Mobile services can help CUs serve young adults, small business owners, and the underserved.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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