Articles Tagged with 'online'

Nine Top Online Marketing Resources

July 30, 2012
Multiple online components, from websites to new scanning technology, fill out the marketer's tool kit. READ MORE

Five Best Practices for Online Cross-Selling

June 21, 2012
“Members don’t want to click eight times to find what they want,” says Fiserv’s Geoff Knapp. READ MORE

Improve Members’ Online Experience

May 14, 2012
Studies show about 50% of attempts to open accounts online fail. READ MORE

In Search of Gen Y

December 30, 2011
Attracting the next generation of members requires interacting on their terms and on their turf. READ MORE

Financial Innovations Abound

September 21, 2011
Conference highlights the best in payment, financial, investing, and banking technology. READ MORE

Go Green, but Comply With E-Sign

July 16, 2011
CUNA’s regulatory compliance team receives loads of questions every month regarding e-statements, home banking, and compliance with E-Sign. READ MORE

Expect Greater Impact From Online Banking Fraud

April 04, 2011
Online banking fraud has escalated to a top concern throughout the financial services industry. READ MORE

Mobile Madness

December 07, 2010
The buzz at the BAI conference over mobile banking—and the apps that enable it—was deafening. READ MORE

Payment Preferences for the Ages

November 01, 2010
In general, the younger the member, the more willing he or she is to try new technology. READ MORE

The Evolution of CU Branches

October 13, 2010
Ten years from now, many branches will look more like community centers than financial centers. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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