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Articles Tagged with 'online'
Online Banking Videos Don't Have to Be Boring
January 09, 2014
Five ways to grab and keep members' attention via video.
CUs Poised to Lead in Technology Innovation
July 15, 2013
Smaller financial institutions tend to be more agile than their larger competitors.
Advanced Transaction Monitoring Mitigates ACH Fraud Losses
March 07, 2013
Cyber criminals have cost U.S. companies more than $15 billion over the past five years.
Americans Becoming ‘Payment Omnivores’
January 28, 2013
Key drivers for mobile bill payments include time savings, anytime access, and convenience.
Online Resources Create Board Leaders
October 14, 2012
Advances in technology make it easier for board members to become the expert leaders their CUs need them to be.
Social Media Opens Door to Member Engagement
October 10, 2012
CUs aren’t close to tapping the power of social media in telling consumers what they have to offer.
Internet Banking: What Do Consumers Want?
October 09, 2012
Internet banking has come a long way since first-generation solutions were introduced in the 1990s.
Big, Small, or Online: Why Do Young Adults Choose a Financial Institution?
September 17, 2012
What's a CU to do in the face of "convenience competition?" Fight back.
Align Marketing and Compliance
August 02, 2012
Well-intentioned marketers sometimes make mistakes that can have drastic consequences.
Key Takeaways From the America’s CU Conference
August 01, 2012
“You’re in the relationship business,” Chris Brogan told attendees during the America’s Credit Union Conference (ACUC) in San Diego.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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