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Articles Tagged with 'skills'
February 24, 2014
The days of ‘command and control’ style of leadership are over.
Four Must-Have Job Skills for 2013
January 19, 2013
Clear communications, personal branding, flexibility and productivity are key skills.
The Six Must-Have Skills for Compliance Officers
November 18, 2012
'The role of the compliance officer is changing and finding staff with the right skills is a higher priority than ever before.'
Advice for Tomorrow’s Leaders
July 01, 2012
The path to excellent leadership often includes some form of executive training. Among the options for training is CUNA Management School.
April 01, 2012
The Great Recession left indelible marks on nearly all aspects of CU operations—and staff.
Six Jobs You Won't Recognize in 10 Years
April 01, 2012
The evolution in CU jobs is driven by a host of factors, including technology, member preferences, costs, and competition.
Play Every Day
August 04, 2011
Asking Ron Burniske how he keeps his leadership skills sharp is like asking how baseball players keep their hitting skills sharp.
Taking Leadership to the Next Level
August 01, 2011
Learning to lead isn't a finite process, say credit union CEOs. It's a lifelong quest.
What Skills Will IT Staff Need Most in the Future?
September 20, 2010
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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