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Articles Tagged with 'relationships'
Fee or Free? Let Members Choose
July 19, 2013
‘Menu-based’ pricing helps CUs generate income in a fee-averse environment.
Cupid and the Cubicle
April 26, 2013
Up to 40% of employees admit to dating a co-worker.
Humanizing Service in the Age of Technology
March 07, 2013
As much as technology can minimize human interactions, it can also help CUs strengthen member relationships.
Courting Disgruntled Bank Customers
February 10, 2013
Jilted consumers have many things to consider when severing bank relationships.
Training Helps Create ‘Extreme Lending’ Success
December 21, 2012
'We wanted to develop consultative, lasting member relationships for a lifetime.'
April 24, 2012
Today's online influencers are Web natives who trade in trust, reputation, and relationships—using social media to accrue the influence that builds up or brings down businesses online.
Are You Ready for 2012?
December 06, 2011
How will CUs respond to renewed consumer interest so they can grow, retain their member bases, comply with regulations, manage risk, and deliver services members want?
Five Tips to Generate Sales in Any Economy
September 22, 2010
If your staff can sell now, they can sell in any economy.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
At Freedom First CU, People 'Bank for Good'
Many Consumers Burdened by 'Debito'
Mobile banking has come a long way. But I have to wonder why credit unions are not using their mobile platform for marketing purposes? I've asked many of my clients this question and the answer I hear most often is that their mobile platform provider hasn't developed that functionality yet. Are we missing BIG opportunities here?
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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