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Articles Tagged with 'crisis'
Six Principles of Crisis Communication
October 18, 2013
‘Have a plan and a team that can execute it.’
Darling Shares Front-Row View of History
July 01, 2013
‘We can’t lead from our comfort zones.’
Crisis Communications: What to do when ‘Stuff’ Happens
March 27, 2013
Crisis communications is a dialogue, not a monologue.
Is Your CU Ready to Respond After a Disaster?
November 03, 2012
Seven tips for an effective crisis communications plan.
NCUA Responding to CU Exam Issues
June 13, 2012
The most efficient examinations are ones in which credit union officials and examiners treat each other as professionals and respect each other’s informed points of views.
Crisis Management Requires Planning
October 06, 2011
How would your board grade itself on crisis management?
In This Game of Chicken, We All Lose
August 07, 2011
The political debate over the nation’s debt is staggering in its ineptness and in the toxic partisanship that poisons it.
What Happens in Europe Doesn't Stay in Europe
August 19, 2010
The latest "100-year" economic crisis to affect the global economy, which lately seems to occur every seven to eight years, is the Euro-Zone debt crisis. The culprit: Too much borrowing and spending during the last decade.
Learn to Contemplate 'Impossible' Scenarios
August 18, 2010
Governance lessons the nonprofit sector learned during the financial crisis and the slow recovery.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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