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Articles Tagged with 'loyalty'
Scenes from the CUNA Payments Roundtable
May 06, 2014
‘There’s a lot of news—and noise—surrounding payments right now.’
Connect With #CUYouthWeek
April 21, 2014
CUs will celebrate Credit Union Youth Week April 20-26.
Do Consumers Understand Your Brand?
January 22, 2014
Technology provides the opportunity to revive member loyalty.
CU Member Loyalty Rises at Banks’ Expense
August 02, 2013
Financial crisis triggered many consumers to move their business from banks to CUs.
Social Media Fuels Relationship Loyalty Programs
June 28, 2013
‘Explain not just what to do but what the possibilities are.’
Look Outside the CU Movement for Rewards Inspiration
December 28, 2012
Nearly 90% of U.S. consumers participate in some type of rewards program.
'The Thank You Economy'
December 02, 2012
Are you grateful for your members’ business? Then say so!
Secrets of Member Service Success
September 05, 2012
Each member interaction is an opportunity to learn something and leverage that knowledge.
Durbin Amendment Shakes Up Debit Rewards
May 15, 2012
The Durbin amendment is like a big earthquake: Those closest to the event experience the most severe trauma. Those further away experience less shock but still feel uneasy.
‘Onboarding’ Clock Is Ticking
January 13, 2012
By any measure, Bank Transfer Day must be considered a success.
Credit Union Magazine
July 2014 digital edition
Slide Show: The Daily Duties of a Home-Based CU Manager
Advocacy Puts Board Members on Offense
Five Cyber Security Considerations for CUs
Win Employee Love: Four Steps
Harness the Power of 'Intrapreneurship'
David, good point about the "recovering comfortably" comment. That was an editorial addition--which I'll remove.
Many good points but too rosy? Will the "Federal Reserve raise short-term interest rates 1% per year for the next three years, starting in 2015—“probably next year at this time” ? I have heard from other economist that the US government will go bankrupt if that happens due to the QE the fed has done for several years. Also it seems an exaggeration to say “We survived a heart attack,now the economy is recovering comfortably." Comfortably recovering is too ignore the economic stress that many members still live with daily that will eventually affect many credit unions.
Karan, Great article and insight. I would also recommend that you start getting those credit cards into the hands of the youth BEFORE they are in college. One of the best ways to reach this young generation is through mom and dad. Before the student goes to college, get them started with a credit card (even if mom and dad are joint on it). It's never too early to start marketing credit cards. Mark
I would respectfully disagree that transactional data is a good place to start. In my opinion, relationship data is a much better starting point. Transactional data tends to require more "mining" of thousands/millions of transactions to identify opportunities or threats. Relationship data, however, involves identifying and profiling your high-value relationships (those profitable relationships with multiple products/services, for example) and leveraging that information to attract/cross-sell similar members. Generally involves a bit less effort and quite a bit higher return.
Congratulations on a fine article. Perhaps the best advise is unsaid but exemplified throughout the article - namely avoiding the use of the term "Financial Literacy." The term is insulting and counterproductive because it implies that those who take the training are "Illiterate."
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